Information Systems Support Analyst

Overview Join to apply for the Information Systems Support Analyst role at Ensign Services in San Juan Capistrano Service Center. Ensign Services, Inc. is seeking a motivated Information Systems Support Analyst to join our San Juan Capistrano Service Center. Ensign Services is a progressive company that provides service and support to over 360 long-term care facilities and other affiliated entities with over 55,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow. We take our core values of Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Celebration, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it Responsibilities Troubleshoot and resolve hardware, software, and network issues across desktops, laptops, printers, scanners, telephones, and audio/visual equipment. Provide user support for locally installed software, Microsoft 365 applications and Citrix environments. Assist users with access to clinical and financial applications, including account creation, password resets, and troubleshooting access issues. Collaborate with multiple departments to coordinate resolutions, escalations, and process improvements. Support new hire onboarding by preparing workstations, accounts, desks, and phones, and participate in orientation sessions. Manage hardware inventory, order and deploy equipment from vendors and maintain accurate asset records. Document troubleshooting procedures, workflows, and technical standards to ensure consistent support practices. Participate in and occasionally lead IT rollouts, upgrades, and hardware refresh projects. Balance multiple priorities effectively while maintaining high-quality service and responsiveness. Contribute to improvements in IT systems, user experience, and operational efficiency while adhering to departmental standards and values. Stay current on company systems, tools, and policies, and adapt to new technologies and workflows as needed. Deliver professional, responsive technical support through the ticketing system, email, chat, phone, text, and in-person interactions. Demonstrate a proactive attitude by taking ownership of each request and resolving it through research, collaboration, or coordination with other teams. Facilitate or assist in the resolution of IT-related tasks or requests as assigned. This is a fast-paced environment where priorities can shift quickly, and urgent requests may interrupt scheduled work, meetings, or projects. You will be supporting more than 200 on-site and 100 remote coworkers across a wide range of responsibilities. Your primary focus will be providing responsive, high-quality technical support. Youll deliver an excellent customer experience, meet goals, deadlines and take ownership of every issue until its resolved. This role requires self-motivation, initiative, curiosity, humility, ownership, and adaptability. Youll work closely with a collaborative team that values open communication, shared problem-solving, and mutual support. You must be proactive, resilient, and eager to learn in a constantly changing environment. You should also have a strong interest in how technology supports different departments and a drive to keep expanding your knowledge to better solve end-user issues. Business hours are Monday to Friday, 8:30am-5:00pm PT, though some overtime may be required for special projects or to resolve high priority issues. This is an in-office position that is not eligible for remote work. Qualifications Preferred Qualifications 2-3 years of experience providing computer technical support and troubleshooting or a comparable mix of education and experience. Good troubleshooting methodologies and knowledge of, including but not limited to the following Windows 10/11, Office 365, Teams Citrix fundamentals Microsoft Exchange and Active Directory Networking fundamentals and protocols Information security practices Computer Devices and Printer/Scanner configuration and support PXE imaging and OS Installs Excellent verbal and written communication. Proven ability to work independently, prioritize, and meet deadlines. Eagerness to learn and adapt quickly to new systems and processes. Collaborative mindset with accountability for team success. Experience supporting or working in gray-collar environments (e.g., healthcare, facilities, maintenance, or field-based roles) is a plus. Compensation ESI offers an attractive compensation package including a competitive base salary, between $24/hour and $26/hour depending on experience and education, as well as benefits, plus eligibility for bonuses and stock options. Additional Information Position Type: Regular Full Time, Employee Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment Location: San Juan Capistrano, CA (no remote options) #J-18808-Ljbffr