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Customer Service Representative Customer Service Representative
2 months ago
Location: REMOTE
Duration: 12 Months
QUALIFICATIONS/REQUIREMENTS:
- High school diploma or GED
- Must be able to work a flexible schedule, including weekends and holidays
- 1 year experience in customer service
DESIRED CHARACTERISTICS:
- Bachelor's degree in related field
- 1 year experience on phone support
- Excellent attention to detail
- Outstanding communication skills, both written and verbal
- High level of professional customer service
- Solid sales aptitude with ability to excel at consumer-direct sales, including the ability to adapt depending on the consumers' needs and wants
- Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude
- Exceptional attendance, reliable and punctual with ability to adhere to established break/lunch times
- Ability to accommodate schedule and activity/priority changes on short notice
- Tech savvy
Responsibilities:
- Engage with customers through various channels, including inbound/outbound calls, email, and click to chat
- Foster good working relationships with internal and external partners through honesty and integrity
- Continue to be well-versed in all products and relevant information in order to effectively present and discuss all products and services offered •Perform other duties as assigned