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Customer Service Representative Customer Service Representative

2 months ago

Englewood Cliffs, United States eTeam Full time
Job Title: Customer Service Representative
Location: REMOTE
Duration: 12 Months

QUALIFICATIONS/REQUIREMENTS:
  • High school diploma or GED
  • Must be able to work a flexible schedule, including weekends and holidays
  • 1 year experience in customer service

DESIRED CHARACTERISTICS:
  • Bachelor's degree in related field
  • 1 year experience on phone support
  • Excellent attention to detail
  • Outstanding communication skills, both written and verbal
  • High level of professional customer service
  • Solid sales aptitude with ability to excel at consumer-direct sales, including the ability to adapt depending on the consumers' needs and wants
  • Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude
  • Exceptional attendance, reliable and punctual with ability to adhere to established break/lunch times
  • Ability to accommodate schedule and activity/priority changes on short notice
  • Tech savvy

Responsibilities:
  • Engage with customers through various channels, including inbound/outbound calls, email, and click to chat
  • Foster good working relationships with internal and external partners through honesty and integrity
  • Continue to be well-versed in all products and relevant information in order to effectively present and discuss all products and services offered •Perform other duties as assigned