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Receptionist - State Farm Agent Team Member

2 months ago

Marietta, United States Tonia Kiser - State Farm Agent Full time

Responsive recruiter

ROLE DESCRIPTION:

As a Receptionist - State Farm Agent Team Member with Tonia Kiser - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

  • Answer multiple phone lines and successfully route each call
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Take copious notes and essential message points from customers to ensure proper service resolution
  • Use exemplary communication to efficiently meet the needs of customers while promoting the agency brand
  • Ability to successfully identify opportunities and pivot to licensed team members
QUALIFICATIONS:
  • Dedicated to customer service
  • Excellent phone voice and skills, managing multiple lines at once
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Calm, yet friendly and personable skills
BENEFITS:
  • Hourly pay plus potential bonuses
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience
Compensation: $14.00 - $17.00 per hour

Are You Driven & Ambitious?

We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Tonia Kiser - State Farm Agent may be the right fit for you
About Our Agency
  • I have been a State Farm agent since 2009.
  • I am a proud graduate of University of South Carolina.
  • We have 17 years of combined insurance experience in our office.

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.