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Customer Success Associate

2 months ago

McLean, United States Alarm.com Full time

POSITION OVERVIEW

A rapidly growing, entrepreneurial technology company, Alarm.com is seeking a Customer Success Associate to join its Supply Chain team. As a fast, growing company, Alarm.com is looking for a tactical- focused Associate with the ability to build strong internal and external relationships. This role will focus on supply chain fulfillment activities for our Partner base with the aim of improving Alarm.com's overall customer experience.

RESPONSIBILITIES Process orders accurately and timely. Ensure alignment between inventory availability and Partner needs. Manage Return Material Authorizations (RMA's) and stock rotation requests Maintains high degree of quality control and accuracy of completed work. Resolve discrepancies (orders, RMAs, invoices); collaborate with necessary departments as needed. Act as a liaison of information and communicate effectively between Alarm.com Supply Chain, Technical Support, Product Management, Sales, Billing, Finance and external Partners. Collaborate cross-functionally throughout product roadmap transitions (new product launch; old product ending its sale; major feature updates) to ensure cohesive customer experience. Create and/or refine standard operating procedures (SOP) to workflows; identify and implement process improvements. Work with technical teams to develop and/or enhance automation solutions which reduce manual processing. Ad-hoc support - at times, the Supply Chain world can be hectic and it's necessary that everyone from the team pitch in to complete a task or project Other duties as assigned. REQUIREMENTS

Experience in tactical order management support (1-3 years) Experience in post-sale account management, customer service or cross-functional support (1-2 years) Excellent verbal communication skills - ability to represent Supply Chain in a positive light, both virtually and in person, amongst various stakeholders. Excellent written communication skills (email; chat; documentation) Self-starter who can operate independently, critically analyze and problem-solve. Ability and strong commitment to meet deadlines, even during high volume periods Team player with a positive attitude and high-degree of flexibility Must be computer proficient, ability to learn Alarm.com platforms and tools Nice-to-have platform experience: Microsoft Teams; PowerBI; Zendesk; Slack Nice to have experience: inventory management or any Supply Chain-related function WHY WORK FOR ALARM.COM?

Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting. Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events. Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

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