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Customer Service Representative I
2 months ago
Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 70 years of success. We have 20 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states. Headquartered in Menomonee Falls, WI, RJ Schinner is a well-established company started in 1951. RJ Schinner currently ranks as the 47th most successful private company on Deloitte’s 2022 Wisconsin 75 and has also been recognized through BizTimes’ Future 50 Program as one of the fastest growing privately-owned companies in southeastern Wisconsin. Customer Service Representative I Summary Full-time | Monday-Friday | Monday-Thursday 8:30 am -5:00 pm. Friday 8:00 am -4:30 pm The Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, and tracks customer orders, works to resolve any delivery issues. Customer Service Representative I Benefits Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance Two weeks’ paid time off your first year, paid holidays and paid leave program Internal advancement opportunity Up-to-date technology and operations equipment New-hire and on-going training opportunities Regular Employee Appreciation events Employee pricing program on RJ Schinner sold products ½ off RJ Schinner Apparel, and much more Customer Service Representative I Duties Build sustainable relationships of trust through open and interactive communication Meet call handling and order entry quotas Handle complaints, provide appropriate solutions and alternatives Keep records and track the pricing for customers Review Deduction Lists, Credit Report, and Pricing Over-Ride Report Communicate with Warehouse Managers on late, large and/or add on of orders Work closely with other Customer Service Reps to encourage a teamwork environment Expedite Reports (back orders/open orders) Track status of products and stock requests with Purchasing team Qualifications Proven customer support experience, preferably in a wholesale redistribution environment Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of situations Ability to multi-task, prioritize, and manage time effectively Preferred Qualifications Bilingual in English & Spanish Familiarity with Eclipse (AS400)/Solar (Window based) system Location 8701 W Jefferson St Suite 100, Tolleson, AZ R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality. #J-18808-Ljbffr
