IT Support Specialist
1 month ago
Main Points
Will be providing tier I and Tier II support
Must have 2+ years experience
6 month temp position
20-25/hr.
Service and support relates to all technology, including: workstations, servers, printers, networks, and vendor specific hardware and software.
Basic Functions:
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Implement and support disaster recovery solutions.
Serves as the Tier 1 and Tier 2 support for the computer user community.
Responds to customers via phone, in person, and through remote support channels.
Follows established procedures to process IT requests for services and troubleshoots IT incidents to either resolve or escalate outside the Service Desk according to service level guidance.
System documentation to include system reviews and recommendations.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Additional Duties and Responsibilities:
Improve customer service, perception, and satisfaction.
Ability to work in a team and communicate effectively.
Escalate service issues that cannot be completed within agreed service levels.
Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
Maintain specific knowledge of the customer and how IT relates to their business strategy
Associate's degree in Computer Science or a relevant field, or an equivalent combination of education and professional experience, and appropriate technical certifications.
One year general experience.
Ability to gain and/or maintain a Public Trust clearance.
It is required that the candidate hold one or more of the following certifications:
- Foundation Certificate in IT Service Management (ITIL) v3 or higher
- MTA: Microsoft Technology Associate
- MCSA: Microsoft Certified Solutions Associate
- MSCE: Microsoft Certified Solutions Expert
- Apple Certified Associate
– Mac Integration Basics (current or current -1 version)
- Apple Certified Support Professional (current or current -1 version)
- CompTIA A+ Certified Professional - CompTIA Network+ Certified Professional CompTIA Security+ Certified Professional - Jamf Certified Tech
- Jamf Certified Expert
#J-18808-Ljbffr
-
IT Support Specialist
1 month ago
Rockville, United States EnCompass Full time**IT Support Specialist** **Rockville, MD, United States Job Location** **- Experience (in Years)** **Full Time Job Type** ** IT Support Specialist** **Job Description** The IT Support Specialist maintains computer operations for EnCompass staff and consultants located in the Rockville and Washington DC offices and works virtually around the globe. The IT...
-
IT Support Specialist
2 weeks ago
Rockville, United States EnCompass Full time**IT Support Specialist** **Rockville, MD, United States Job Location** **- Experience (in Years)** **Full Time Job Type** ** IT Support Specialist** **Job Description** The IT Support Specialist maintains computer operations for EnCompass staff and consultants located in the Rockville and Washington DC offices and works virtually around the globe. The IT...
-
IT Support Specialist
2 weeks ago
Rockville, United States Sehmi Enterprise Inc Full timeAudley Consulting Group (ACG) is seeking a part-time **IT Support Specialist** to support our headquarters office in Rockville, MD. **Duties and Responsibilities**: - Manage, organize and track the ACG equipment and laptop inventory via Excel - Assist the CTO in provisioning and programming the laptops before distributing them to new ACG employees - Record...
-
Systems Support Specialist
2 weeks ago
Rockville, United States TLC - The Treatment and Learning Centers, Inc. Full timeJob DescriptionJob DescriptionThe Treatment and Learning Centers, Inc. (TLC) in Rockville, MD is seeking a Systems Support Specialist, a tech-savvy professional passionate about providing exceptional technical assistance and maintaining robust IT systems. Hours: 7:30am - 4:30pmApply now to join TLC's team!Key Responsibilities:Frontline technical support...
-
Systems Support Specialist
1 week ago
Rockville, United States TLC - The Treatment and Learning Centers Full timeThe Treatment and Learning Centers, Inc. (TLC) in Rockville, MD is seeking a Systems Support Specialist, a tech-savvy professional passionate about providing exceptional technical assistance and maintaining robust IT systems. Hours: 7:30am - 4:30pm Apply now to join TLC's team! Key Responsibilities: Frontline technical support for hardware, software, and...
-
Program Support Specialist
1 week ago
Rockville, United States Links Global Full time**About Us**: Links Global's Program Support Specialists play a vital role in ensuring the smooth operation and success of various programs for its federal government clients. **Job Summary**: Links Global seeks a resourceful and detail-oriented Program Support Specialist to join our dynamic team. You will provide critical administrative and technical...
-
Housing Support Specialist
1 week ago
Rockville, Maryland, United States Jubilee Corporation Full timePosition Title: Housing Support SpecialistSupervised by: Senior Housing Support ManagerClassification: Full Time, Salaried, ExemptStarting Salary: $72,000Assigned Office Location: Remote/in the field (3 days) and Jubilee Association of Maryland Office (2 days).Position Summary. Jubilee is a leading provider of Housing Support Services for adults with...
-
IT Laboratory Support Specialist
4 weeks ago
Rockville, United States ConsultNet Full timeTitle : IT Laboratory Support Specialist Location: Jefferson, Arkansas (on-site) Type: Contract-to-hire Pay: Based off experience Overview: We are searching for an IT Laboratory Support Specialist to support a large government agency Successful with on-site IT needs and to provide LIMS software support to end users. Candidates must be able to commute...
-
IT Laboratory Support Specialist
3 weeks ago
Rockville, United States ConsultNet Full timeTitle : IT Laboratory Support Specialist Location: Jefferson, Arkansas (on-site) Type: Contract-to-hire Pay: Based off experience Overview: We are searching for an IT Laboratory Support Specialist to support a large government agency Successful with on-site IT needs and to provide LIMS software support to end users. Candidates must be able to commute...
-
Program Support Specialist
2 months ago
Rockville, United States Links Global Full timeJob DescriptionJob DescriptionAbout Us:Links Global's Program Support Specialists play a vital role in ensuring the smooth operation and success of various programs for its federal government clients.Job Summary:Links Global seeks a resourceful and detail-oriented Program Support Specialist to join our dynamic team. You will provide critical...
-
Program Support Specialist
2 months ago
Rockville, United States Links Global USA Full timeAbout Us: Links Global's Program Support Specialists play a vital role in ensuring the smooth operation and success of various programs for its federal government clients. Job Summary: Links Global seeks a resourceful and detail-oriented Program Support Specialist to join our dynamic team. You will provide critical administrative and technical support to...
-
Program Support Specialist
3 weeks ago
Rockville, United States Links Global USA Full timeAbout Us: Links Global's Program Support Specialists play a vital role in ensuring the smooth operation and success of various programs for its federal government clients. Job Summary: Links Global seeks a resourceful and detail-oriented Program Support Specialist to join our dynamic team. You will provide critical administrative and technical support to...
-
Program Support Specialist
3 weeks ago
Rockville, United States Links Global Full timeJob DescriptionJob DescriptionAbout Us:Links Global's Program Support Specialists play a vital role in ensuring the smooth operation and success of various programs for its federal government clients.Job Summary:Links Global seeks a resourceful and detail-oriented Program Support Specialist to join our dynamic team. You will provide critical...
-
Desktop Support Specialist
6 days ago
Rockville, United States BL Technical Services, Inc Full timeJob DescriptionJob DescriptionBenefits/PerksTwo Weeks Paid Vacation40 Hours Flex Time (Sick/Family Emergency)Health InsuranceShort & Long-Term Disability InsuranceLife Insurance Flexible Work EnvironmentFull Time: Monday through Friday, 8 AM to 5 PM (1 Hour lunch break), 6 paid holidays annuallyJob SummaryBL Technical Services is seeking a Desktop Support...
-
Personal Support Specialist
1 week ago
Rockville, Maryland, United States Catholiccharitiesdc Full time** Personal Support Specialist (Part-Time)** **Job Category****:** Community Supports **Requisition Number****:** PERSO02533 Showing 1 location **Job Details** **Description** COMPANY OVERVIEW: Catholic Charities is the social ministry outreach of the Archdiocese of Washington. We believe in strengthening the lives of all in need by giving help that empowers...
-
IT Support Specialist 1
2 months ago
Rockville, United States Xometry Full time**IT Support Specialist 1** Rockville, MD / Technology Information Technology / Full-Time Xometry is looking for motivated, success driven individuals to fill our **Support Specialist 1** opening in our Rockville, MD office and our Lexington, KY office. Xometry has experienced massive growth over the past 3 years. We believe we need to continue to evolve our...
-
IT Support Specialist 1
2 weeks ago
Rockville, United States Xometry Full time**IT Support Specialist 1** Rockville, MD / Technology Information Technology / Full-Time Xometry is looking for motivated, success driven individuals to fill our **Support Specialist 1** opening in our Rockville, MD office and our Lexington, KY office. Xometry has experienced massive growth over the past 3 years. We believe we need to continue to evolve our...
-
Administrative Support Specialist
2 days ago
Rockville, United States EIGENNET LLC Full timeJob DescriptionJob DescriptionWe are seeking an Administrative Support Specialist to join our team! You will perform clerical and administrative functions in order to drive company success.Preferred Skill:Proficiency in the Defense Travel System (DTS) and Navy ERP systems.Strong organizational and multitasking skills.Excellent written and verbal...
-
Technical Support Specialist, Fully Remote
3 weeks ago
Rockville, United States Centauri Health Solutions Full time**Role Overview**: As a Technical Support Specialist, you are a critical member of our Support team and report to the Director of Customer Support and Enrollment. This role is responsible for delivering first class technical customer support as part of an innovative and forward-thinking company in the health informatics market. The Technical Support...
-
Clinical Support Specialist
1 week ago
Rockville, Maryland, United States Greenbrooktms Full timeClinical Support Specialist (CMA) (Mental Health)Rockville, MDPart-time Clinical Support Specialist position now available in our Rockville Center offering the opportunity to provide patient care in a behavioral/mental healthcare organization utilizing breakthrough Transcranial Magnetic Stimulation (TMS) Therapy and Spravato treatments for treating...