IT Field Product Specialist

5 days ago

Portland, United States Laboratory Service Inc Full time

Labcorp is recruiting an IT Field Product Specialist for a dynamic team in the Portland, OR area. This position will be Home based in the Portland area. The IT Field Product Specialist position is focused on the connection between our clients, Sales, and Information Technology teams. The IT Field Product Specialist's job includes ensuring that the product supports the company's IT roadmap and strategies. There is local travel to client sites and on rare occasions travel to clients within the West Coast may be required. Responsibilities Collaborate with clients to identify and implement value-added services.

Prepare and distribute work-detailed monthly, quarterly, and yearly reports to clients

Submit client meeting reports to the manager or supervisor

Recommend implementation of enhanced processes

Plan and schedule monthly meetings with clients

Initiate measures to research and resolve client-raised issues.

Monitor client satisfaction through follow-up on solving client issues and problems

Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other entities of contact.

Monitor, coordinate, and communicate the strategic objectives of the business

Work with other staff members to develop a greater understanding of the business and any issues that arise

Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity

Qualifications Customer-oriented attitude

Excellent verbal and written communication skills

Ability to establish and nurture beneficial business relationships

Self-motivated with a willingness to take initiative and solve complex problems

Capability to negotiate with and influence others

Analytically and mathematically minded to analyze data and create necessary reports

Ability to thrive in a fast-paced and sometimes high-pressure environment

7-10 years experience in a Healthcare IT environment, specifically EHR/LIS focus

Previous experience implementing Epic Applications within an enterprise environment for large Health Systems (both hospitals and clinics).

Knowledge of patient registration and lab order workflow configurations

Med Tech/Lab experience desired

HS Diploma required, Bachelor's Degree preferred with 7-10 years of relevant experience

Microsoft Office skills required

Pay Range:

$63,423 to $119,784 Benefits:

All job offers will bebased on a candidate’s skills and prior relevant experience, applicable

degrees/certifications,

as well as internal equity and market data.Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. For more detailed information, please

click here

. Labcorp is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. For

more information about how we collect and store your personal data, please see our

Privacy Statement .

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