Customer Service Agent

Customer Service Agent - Chinese, Mandarin, Vietnamese Speakers Needed Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our domestic/international airline(s). Great entry-level airline opportunity. Apply today Basic Requirements At least 18 years old, with a High School Diploma or G.E.D. Valid US work authorization Able to speak, read and write in English Flexible schedule to work weekends, holidays & overtime Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Common sense and organized Mental capacity to make quick and rational decisions Effective communication skills and good listening skills Able to multi-task and carry out duties in a fast-paced environment Able to reading & comprehend reference materials, instructions, policies & procedures DRUG SCREENING REQUIRED AT TIME OF HIRE ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions, Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew Translate, transcribe when possible Take care when handling company assets and be aware of costs associated with damage Complete accurate cash handling transactions, manifests, and labelling Operate machinery in accordance to operational policies and standards Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Varied shifts within a 24 hour clock * Some overtime * Occasional lifting of 70-100 lbs * Long periods of standing and walking long distances * Pulling, pushing and moving large bulky items including carts * Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items Environmental Conditions: Involves continuous people interaction and exposure to aircraft sounds About Us Hallmark Aviation Services is the emerging force in "Above-The-Wing" Airline Passenger Handling Services. Hallmark Aviation Services has earned a reputation for providing first-rate services for some of the world's leading airlines. We invite you to learn more about Hallmark and the ultimate service we provide to our Clients "Peace of Mind." Equal Employment Opportunity Statement Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Required Skills * Excellent problem solving skills * Excellent math skills * Basic computer skills * Able to pay close attention to details * Able to multi-task