Rooftop Lounge Server

3 weeks ago

Denver, United States Stonebridge Companies Full time
City, State: Denver, Colorado 15.27/hr + tips

The Rooftop Lounge Server willrespond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction

ESSENTIALDUTIES AND RESPONSIBILITIES:

  • Provide Food and Beverage service to the guests
  • Ensuring the pool, furniture and facilities are clean and safe
  • Setting up umbrellas, loungers and sun beds
  • Welcoming guests, providing them with towels, shade, refreshments
  • Attending to all guest requests
  • Appropriately organize the towels in the huts and pit as needed
  • Organize towel racks and box
  • Monitoring the activity of guests, clearing used towels, glasses and trash throughout the day
  • Monitor the cleanliness of the deck space
  • Communicate with Food and Beverage Department to ensure guests have their needs met
  • Enforcing safety protocols
  • CPR and First Aid may be required
  • Reporting any damages or incidents to leadership
  • Protects ownership investment on all cabanas, furniture and equipment
  • Ensures proper music genre and volume playing
  • Maintain the lounge chairs, towel huts/bins and equipment with weekly cleaning
  • Maintain the cleanliness of the pool decks by performing hourly pool sweeps

.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

  • Demonstrates accuracy and thoroughness.
  • Monitors own work to ensure quality.
  • Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

  • Meets or exceeds productivity standards.
  • Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

  • Responds to requests for service and assistance.
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers.
  • Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

  • Asks for and offers help when needed.
  • Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

  • Takes responsibility for own actions.
  • Performs work with little or no supervision; works independently.
  • Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:
* One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

* Ability to read and comprehend simple instructions, short correspondence, and memos.
* Ability to write simple correspondence.
* Ability to speak English fluently.
* Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:
The work environment entails the following:
* Outdoor work environment
* May be exposed to and use of cleaning chemicals throughout the shift
* Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.
Position is expected to:
* Stands/walks more than 2/3 of the time
* Sit less than 1/3 of the time
* Lift up to 25 lbs
* Push / pull up to 45 pounds

$15.27/hr + Tips


Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

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