Maintenance Account Manager
4 weeks ago
Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Vision insurance
WJ Landscape Maintenance, Inc, is a professional landscape firm that builds and maintains the highest quality and luxury residential landscapes in the Greater Los Angeles and Santa Barbara County areas. Our teams are passionate about their work, dedicated to the landscape profession, and most importantly our clients. As we continue to grow, we are looking for passionate and experienced professionals to help drive our business growth and manage our teams for greater success.
We are seeking an Account Manager - Maintenance to manage the company’s maintenance business operations, ensure we are positioned for continued growth, and effectively maintain our high standards. The Account Manager - Maintenace must understand maintenance needs, crew needs, scheduling, routes, costs, and overall contract profitability. In addition, the candidate should have experience in developing an organization’s infrastructure, workflow, internal communications, and critical business processes. This individual must have hands-on field experience, understand client expectations, have a clear ability to build relationships, anticipate maintenance and enhancement needs, and have a high standard for quality work. The successful candidate will be an innovative and self-motivated leader with a high degree of maturity, personal integrity, and strong interpersonal skills.
Position Overview
As a senior member of the Administrative Team reporting to the Vice-President and President, the Account Manager – Maintenance will work closely with the staff and work directly with the Production Manager and the Maintenace Coordinator to supervise critical daily operations. This position will hold a crucial role in our team as it will serve as the main conduit of communication between the field, office, and executive staff. The ideal candidate is a highly skilled professional who can coordinate all maintenance business operations while at the same time supporting the growth of a diverse and fast-growing landscape maintenance company.
Key Responsibilities
Manage and support the overall maintenance team operations
Become very familiar with each client, contract, property, and work ticket
Become the primary point of contact for our clients
Identify issues and prioritize needs, while overseeing business functions including field operations, opportunities, and office administration
Meet quotas to grow the existing book of business through annual contract renewals
Meet quotas for enhancement sales
Responsible for crew conduct and standards
Ensure execution of the “WJ Way” for each job
Understand and master Aspire to support the business across all departments and functions, especially related to maintenance and maintenance crew management
Responsible for the performance of the Maintenance Coordinator and the Production Managers
The Director of Maintenance will be responsible for the following role-specific tasks:
Manage and oversee daily field operations
Manage and oversee horticulture program
Manage and oversee irrigation program
Assist with small landscape design projects
Manage and oversee the annual color program
Assist with specialty services program
Manage the onboarding and training of new crew members
Develop and lead ongoing training for existing crew members
Coach, discipline, grow, and mentor crew members
Analyze and develop Aspire reports to monitor crew efficiency, profitability, and work progress
Expect and uphold the highest standards and the adherence to the “WJ Way”
Skills and Requirements
Must have a minimum of two years administrative experience supporting executives
Must have a degree in horticulture or a minimum of ten (10) years industry experience in lieu of a degree
Must have a minimum of five (5) years of experience in irrigation design, maintenance, and repair
Must be fluent in English and Spanish – written and oral
Must have hands-on field experience, customer service, understanding of client expectations, and a clear ability to build relationships
Must have a solid understanding of landscape industry needs, and a high standard for quality and work ethic
Must have good computer proficiency – Mac/Windows, Microsoft Word, Excel, PowerPoint, Outlook, and the ability to master other software
Demonstrate excellent and professional communication skills – written and oral
Able to prioritize, meet deadlines, make decisions, and change course of action quickly
Able to work comfortably working in fast-paced environments
Able to work on many projects simultaneously
Must have exceptional organizational and follow-thru skills
Must have some sales experience
Must be proactive in thinking of ways to improve productivity and efficiency
Must have a flexible work schedule
Must have a valid California driver's license
Compensation - Based on Experience, paid weekly – Salaried
Benefits - Paid vacation and paid holidays, Medical, Dental and Vision insurance
This role is subject to ongoing review, a six-to-nine-month annual review, discretionary bonus based on performance/business profitability and availability.
We are a drug free workplace and require satisfactory background screening
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