Customer Success Manager

3 weeks ago

Little Chute, United States CareerBuilder Full time

Description
Position Summary:
The Customer Success Manager is responsible for working with the sales teams to quote hardware and software licensing renewals (including but not limited to HPE, Cisco, Dell, etc) prior to expiration. This includes managing the renewals process from start to end, problem-solving, following up with customers, and answering customer questions. The Customer Success Manager works closely with the ISR team(s) to establish parameters for pricing and other quoting expectations. In addition, the Customer Success Manager is responsible for establishing goals and processes for the Customer Success Specialists and Renewals Specialists.
Roles and Responsibilities/ Essential Functions:
Work with different HBS Sales Teams to confirm product should be renewed and establish parameters for quoting. This could include margins, co-terming, or any other needs of the sales teams and the customer.
Consistent follow-up with internal and external customers on renewals prior to expiration.
Serve as a leader in utilizing operational software.
Work with Heartland Business Unit leaders to identify new items needing to be processed through the Customer Success team.
Continue to develop/improve processes relating to renewals.
Develop and maintain a process for Ciscos Lifecycle Advantage Program.
Responsible for monitoring team growth as Heartland expands their revenue and gross profit goals.
Assist in defining and arranging Renewal trainings.
Training of new employees.
Help build Renewal/ISR team comradery and cohesion, and establish a positive, collaborative culture.
Track and communicate renewal rates, including Cisco, along with introducing new ideas and processes to improve renewal rates across the team.
Working with vendors to improve renewals rates and building licensing vendor relationships.
Obtain distributor/vendor quotes for renewals.
Process orders for approved quotes.
Track open orders and opportunities; confirm receipt of renewal certificate.
Proactively manage renewals expiring in 60-90 days.
Follow up on quotes not ordered and open opportunities make sure sales teams and customers are aware of upcoming expirations.
Send accurate quotes to sales teams and customers in a timely manner.
Create configuration within Heartland software with new expiration date and attach all appropriate documents.
Effectively communicate with internal departments at Heartland as well as with customers and vendors.
Follow the established renewals process to achieve renewal rate goals.
Track orders; confirm receipt of renewal certificate.
Perform other duties as assigned.
Requirements
Competencies:
Accuracy - Ability to perform work accurately and thoroughly.
Applied Learning Ability to hear, understand and interpret what others are saying.
Adaptability Ability to adapt your way of thinking or responding to changing workplace conditions.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers needs while following company policy.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Goal Oriented The ability to stay focused on the task objective and perform in accordance with clear expectations and goals.
Organized - Following a systematic method of performing a task.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Required Experience:
3+ years of technical, business and/or sales experience
Previous experience with Cisco software and agreements
Preferred Experience:
Previous experience with the Cisco Lifecycle Advantage (CX) program
Required Skills, Education and/ or Certifications:
Bachelors degree or equivalent certification
3+ years of technical, business and/or sales experience
Proficiency using a computer and working with Microsoft office suite; Outlook, Word, Excel
Preferred Skills, Education and/ or Certifications:
Cisco Customer Success Manager Certification
Equal Opportunity Employer - Including Disabled and Veterans
#HBS

#J-18808-Ljbffr

  • Strategic Accounts Manager

    2 days ago

    Little Chute, United States Heartland Group Inc Full time

    Job Type Full-timeDescriptionPosition Summary:The position of Strategic Accounts Manager is responsible for achieving maximum sales profitability, growth, and account penetration within an assigned customer target list by effectively supporting the customer and coordinating with Heartland Label Printers. This position will support Heartland's efforts to best...

  • PT Food Service Aide Little Chute Elementary

    2 weeks ago

    Little Chute, United States Taher, INc. Full time

    Essential Functions: Variety is the spice of life! Join our team as a food service aide and help make a difference in our guests lives with fresh, chef-created, and prepared food. Be a lunch SUPERHERO working with a team of professionals to bring nutritious and authentic food to our customers! Every day is different, engaging, and fun where you are working...

  • Chief Financial Officer

    2 days ago

    Little Chute, United States Heartland Business Systems Inc Full time

    Job Type Full-time Description ABOUT HEARTLAND BUSINESS SYSTEMS Heartland Business Systems (HBS) is a client-centric, leading value-added provider of information technology solutions to corporate, education, financial, government and non-for-profit clients. Headquartered in Northeast Wisconsin, HBS has an additional 13 locations throughout the Midwest and 1...

  • Senior Consulting Engineer

    4 days ago

    Little Chute, United States Heartland Business Systems Inc Full time

    Job Type Full-time Description Position Summary: The Consulting Engineer is responsible for designing, implementing, and supporting advanced multiplatform solutions to Heartland's customers. Roles and Responsibilities/ Essential Functions: Work as a member of the HBS engineering team providing consultative and proactive project management support to HBS'...

  • Senior Consulting Engineer

    2 days ago

    Little Chute, United States Heartland Business Systems Inc Full time

    Job Type Full-time Description Position Summary: The Consulting Engineer is responsible for designing, implementing, and supporting advanced multiplatform solutions to Heartland's customers. Roles and Responsibilities/ Essential Functions: Work as a member of the HBS engineering team providing consultative and proactive project management support to HBS'...

  • Senior Data Warehouse Engineer

    2 weeks ago

    Little Chute, United States Heartland Business Systems Inc Full time

    Job Type Full-time Description Position Summary: This position requires a candidate with a strong technical background in developing and delivering BI solutions along with a strong understanding of SQL Server environments. Business intelligence (BI) is a set of technologies and practices for transforming business information into actionable reports and...

  • Retail Store Associate

    5 days ago

    Little Chute, United States Agropur Full time

    Job Type: RegularThe Retail Store Associate is responsible for providing exceptional customer service while adhering to all food safety requirements. Essential Duties and Responsibilities: Greet customers entering the establishment, contributing to a positive guest experience by exceeding their expectations and preparing orders to their specifications....

  • Senior Consulting Engineer- Little Chute

    1 week ago

    Little Chute, United States Experis Full time

    Our end-client located in WI is searching for Senior Consulting Engineers in SW and NE Wisconsin! Should you be interested, or know of anyone in the IT market and interested, apply today orplease contact Jenny or Sadie at Jennifer.Wilhelm@Experis.com // Sadie.McQuade@Experis.com with additional questions and information! Title: Senior Consulting Engineer ...

  • Production Operator Lead, 7p-7a

    3 weeks ago

    Little Chute, United States Agropur Full time

    Job Type: RegularThe Production Operator Lead performs all tasks involved in the production of Agropur’s products, ensuring safe and efficient production by following standard work methods and practices. The Production Operator Lead works in all areas of production as needed, assisting all departments in the plant to ensure cheese is in-spec...

  • Director of Customer Care

    4 weeks ago

    Little Rock, United States Arcane Capital Partners Full time

    Job DescriptionJob DescriptionArcane is a custom plastic injection molding company providing products around the country. Manufacturing anything from shopping carts to caster wheels to agricultural tools, we specialize in fulfilling your plastic manufacturing needs. Our business philosophy is an extension of its founders. Their personal ethics are reflected...

  • Director of Customer Care

    1 week ago

    Little Rock, United States Arcane Capital Partners Full time

    Arcane is a custom plastic injection molding company providing products around the country. Manufacturing anything from shopping carts to caster wheels to agricultural tools, we specialize in fulfilling your plastic manufacturing needs. Our business philosophy is an extension of its founders. Their personal ethics are reflected in our commitment that every...

  • Customer Service Specialist

    3 weeks ago

    Little Rock, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023420 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...

  • Director of Customer Care

    4 weeks ago

    Little Rock, United States Arcane Capital Partners Full time

    Arcane is a custom plastic injection molding company providing products around the country. Manufacturing anything from shopping carts to caster wheels to agricultural tools, we specialize in fulfilling your plastic manufacturing needs. Our business philosophy is an extension of its founders. Their personal ethics are reflected in our commitment that every...

  • Customer Relationship Management

    2 weeks ago

    Little Rock, United States Ocenasek Images Ocenasek Consulting Full time

    Job DescriptionJob Description1. Customer Relationship Management (CRM):Implement a CRM System: Use CRM software to manage and analyze customer interactions and data throughout the customer lifecycle. This helps in improving business relationships, retaining customers, and driving sales growth.Personalized Communication: Understand the specific needs and...

  • Customer Relationship Management

    8 hours ago

    Little Rock, United States Ocenasek Images Ocenasek Consulting Full time

    Job DescriptionJob Description1. Customer Relationship Management (CRM):Implement a CRM System: Use CRM software to manage and analyze customer interactions and data throughout the customer lifecycle. This helps in improving business relationships, retaining customers, and driving sales growth.Personalized Communication: Understand the specific needs and...

  • Supvr - Customer Solutions

    2 weeks ago

    Little Rock, United States Ally Financial, Inc. Full time

    If you are calm, cool and collected (no pun intended) no matter what and enjoy leading a successful team, then this is the right opportunity for you! You will coach and lead your team to help our customers, while working in a fun team environment. Yo Customer, Solution, Retail, Banking, Collector, Coach

  • Community Management Intern

    1 week ago

    Grand Chute, United States Walgreens Full time

    Job ObjectivesLearn to provide an extraordinary customer experience in retail store setting.Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.Models and delivers a distinctive and delightful customer experience.Job Responsibilities/TasksCustomer ExperienceEngages customers and...

  • Customer Support Technical Analyst

    1 week ago

    Little Rock, United States Euronet Full time

    Euronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet. Euronet Software Solutions was established with the mission of developing and evolving the payment technologies needed to power Euronet’s global operations. We are hiring a Customer Support Technical Analyst in our Little Rock, Arkansas office to provide software...

  • Customer Support Technical Analyst

    4 weeks ago

    Little Rock, United States Euronet Worldwide, Inc. Full time

    Job DescriptionJob DescriptionEuronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet. Euronet Software Solutions was established with the mission of developing and evolving the payment technologies needed to power Euronet’s global operations.We are hiring a Customer Support Technical Analyst in our Little Rock, Arkansas...

  • Customer Support Technical Analyst

    2 days ago

    Little Rock, United States Euronet Full time

    Euronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet. Euronet Software Solutions was established with the mission of developing and evolving the payment technologies needed to power Euronet’s global operations. We are hiring a Customer Support Technical Analyst in our Little Rock, Arkansas office to provide software...