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Supervisor, Contract Administration-NAS

5 months ago

Fort Lauderdale, United States Lennox International Inc Full time

Company Overview:

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.

Job Description:

Oversees and leads to ensure accuracy of Customer Contracts including compliance, pricing, job scope are correctly implemented and executed. Collaborates with various department to ensure accuracy and timely communication of changes. Relies on experience and judgment to maintain ongoing efficiency and identify areas of improvement. Prepares and implements procedures relative to the business functions and uses reports to maintain accuracy.

Duties include, but are not limited to:

  • Gatekeeper of contracts administration as it pertains to customer contracts
  • Responsible for completion of RFPs for new & existing customers
  • Responsible for pricing for all preventative maintenance contracts
  • Data steward of NAS customer master data & new customer onboarding
  • Works closely with Management to ensure sound fiscal and business performance, and implements necessary changes/modifications
  • Accountable for managing staff schedules to ensure optimum scheduling and coverage of workflows
  • Works closely to align all processes and outcomes with business strategic plan
  • Provides leadership demonstrating the ability to influence, motivate, manage, train, counsel and develop staff to work toward their highest level
  • Delegates to staff effectively demonstrating the ability to plan, organize, direct, control, monitor and evaluate services, while using the available resources appropriately
  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service concern with each and every internal and external customer
Qualifications:
  • 5+ years of experience in contract administration/management
  • High School diploma, or equivalent years of related years of experience
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Knowledge of LEAN management systems, process mapping, preferred
  • Excellent working knowledge of PC operation and Microsoft Office programs