Customer Experience Student Program

2 weeks ago

Auburn Hills, United States Stellantis Full time

The Customer Experience organization is currently seeking a highly skilled, solutions-oriented Warranty Recovery Intern to join the Powertrain team in a hybrid position. This is a year-round part-time (24 hours per week) internship and the intern will split their time between home, CTC and the Quality Engineering Center in Auburn Hills.

The Warranty Recovery Student Program is responsible for the pursuit of fair and equitable cost recovery from our supplier partners. The selected candidate must be high-energy, hands-on individual with strength of convictions and the ability to communicate clearly to multiple organizations. Additionally, this person must have unquestioned integrity.

Specific responsibilities of the role include but are not limited to:

•Develop and present conclusive assessments of problem responsibilities

•Gather complete and timely internal supporting documentation including root cause and supporting corrective actions

•Interface with various internal departments to develop cases and present to suppliers gaining concurrence of responsible costs

•Support negotiations with suppliers to overcome resistance and gain appropriate recovery of costs

•Plan, prioritize, set goals, and manage multiple projects in a technical and business environment using a wide scope of warranty, financial, purchasing, and vehicles systems

•Strong communication skills to support meetings.

•Exhibit a willingness to do things differently and consistently translate ideas into actions that deliver results

•Strong interpersonal skills with ability to work in a team environment.

Basic Qualifications:

  • Pursuing bachelor's degree in Engineering or Technical field.
  • Strong communication and presentation skills to support meetings
  • Undisputed integrity
  • Microsoft Office suite proficiency
  • Ability to work 24 hours per week, year-round
Preferred Qualifications:
  • Currently a Freshman, Sophomore or Junior at an accredited university at the time of hire
  • GPA of 3.0 or higher (based on a 4.0 scale)
  • Previous internship within a quality function
  • Strong data analysis skills Proficient in using Microsoft Office and Google Suite
  • Computer proficient
  • Strong interest in the automotive industry and new technologies
  • Strong written and verbal communication skills
  • Ability to work in a team environment
  • Must exhibit strong leadership characteristic
  • Creative and innovative thinking


EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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