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Public Area Attendant

2 months ago

Arlington, United States Loews Hotels Full time

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Job Specific

  • Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
  • Applies excellent guest relations skills when interacting with guests
  • Consistently maintains a positive attitude that ensures the best guest experience
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
  • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
  • Performs all duties in a timely and professional manner
  • Applies teamwork skills at all times
  • Gives recognition to repeat guests
  • Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
  • Cleans and dusts lobby areas
  • Cleans and restocks all assigned restrooms
  • Removes trash from all assigned areas
  • Uses proper chemicals when cleaning as described by the department's procedures
  • Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
  • Polishes all metal around lobby areas
  • Turns lost and found items into Security in accordance with hotel standards
  • Cleans and sanitizes assigned public and back of the house areas
  • Complies with all specific HOSTAR policies and procedures
  • Removes Room Service trays from hallways and places in appropriate location in service corridor
  • Assists with general cleaning of guestrooms
  • Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
  • Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
  • Transfers and stocks all supplies from Receiving as directed
  • Ensures that the Housekeeping storeroom is neat, organized, and secure
  • Turns mattresses
  • Cleans chandeliers
  • Properly uses and maintains equipment and supplies
  • Maintains excellent condition of grounds, floors, carpets, etc.
  • Cleans ashtrays and ash urns
  • Cleans ice machine areas
  • Cleans elevator foyers
  • Cleans elevator doors
  • Cleans elevator tracks
  • Washes doors
  • Vacuums guest hallways
  • Cleans windows
  • Cleans door jams and fire boxes
  • Cleans and mops stairwells
  • Cleans handrails
  • Sweeps and mops hallways
  • Replaces burned out light bulbs according to established procedures
  • Assists in preparation and deep cleaning of VIP rooms
  • Moves furniture in rooms as required
  • Cleans spots on walls
  • Cleans spots on carpets
  • Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
  • Takes dirty linen to laundry pick up areas
  • Cleans offices as scheduled
  • Cleans Front Desk and back office area
  • Cleans back of the house windows as needed
  • Attends all department meetings as scheduled
  • Assists in restocking Room Attendant caddies
  • Fills Room Attendant bottles with chemicals according to department guidelines
  • Brings dirty glasses down to Housekeeping department at the end of shift
  • Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets
  • Cleans service landings
  • Cleans stocks, and organizes linen closets, ensuring that they are always locked
  • Checks all vacuums used by Room Attendants and maintains them
  • Completes in a timely manner all daily cleaning items for the specific public area assigned
  • Takes trash to the compactor at the end of the day
  • Performs as Restroom Attendant for special events, when required
  • Performs as Room Attendant, if required, on an emergency basis
  • Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures
  • Demonstrates ability to provide coverage in related departments as directed
  • Special projects and other duties as assigned
General
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
Qualifications
  • Basic English language skills
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
  • Able to work a flexible schedule, including weekends and holidays