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Customer Service Representative
2 months ago
Job Description - Customer Service Representative (03X68)
Customer Service Representative
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a
Customer Service Representative working onsite in Santa Rosa , you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
Open and maintain customer accounts and information
Resolve technical issues with patience and understanding
Positively participate in company events, team activities, and continuous learning
What You Bring to the Role
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Candidates should be willing to work within Santa Rosa, Laguna
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You’ll report to the team leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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