Manager Patient Access Services
4 weeks ago
Major Responsibilities:
- Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations, improve quality and service and revenue cycle performance. Participates in multidisciplinary teams for process improvement.
- Maintains effective communication with patients, families, department and medical staff and acts as a liaison to assure efficient department operations with exceptional quality and service.
- Surveys and ensures satisfaction of patients, staff, and physicians. Follows up on concerns, complaints and issues to maximize internal/external customer satisfaction and quality.
- Analyzes problem trends to determine and fix root causes. Develops ideas and makes recommendations for refinements, initiating implementation as appropriate.
- Collaborates with patient access departments to initiate new procedures, revising and refining as needed (includes: Policy / Procedure manuals, JCAHO requirements, insurance plan updates, training programs, etc).
- Collaborates with interdisciplinary management, PAS Quality and Training, Information Services, Clinical Information Services, Business Office and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and strategic initiatives of site or region.
- Serves as liaison to Information Services and other areas using PAS software. Presents technical problems in formats understandable to both technical support and the user. Assists with conversion planning, system options, procedure development and training.
- Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
- Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
Experience Required:
- Typically requires 5 years of experience in patient access and admitting. Includes 1 year of supervisory experience in management of staff, budgets and multiple human resources functions within a multi-department, large and complex healthcare organization.
Knowledge, Skills & Abilities Required:
- Proven ability to effectively network and problem solve for physicians and physician office management.
- Demonstrated critical thinking, creativity, problem solving and decision-making skills.
- Self-directed, flexible and ability to handle a high degree of pressure with effective time-management.
- Exceptional organizational, communication (verbal & written) and facilitation skills.
- Demonstrated coaching and counseling skills with ability to supervise large numbers of staff in a fast-paced, unpredictable environment.
- Intermediate computer skills with Windows applications and other automated systems.
Physical Requirements and Working Conditions:
- Position requires travel, may be exposed to road and weather hazards.
- Exposed to a normal office environment, with significant patient and public contact.
- Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
-
Patient Access Service Rep- FCH
2 weeks ago
Milwaukee, United States Cavalier Workforce, Inc. Full timeDuties: The Patient Access Service Rep (PASR), follows the Froedtert and the Medical College Performance Excellence Customer Service Standards. Greets and arrives patients. Verifies and updates demographic information. Collects monies for copays, supplies, and services rendered. Balances daily cash collections. Obtains patient signatures. Assists patients...
-
Patient Access Service Rep- FCH
3 weeks ago
Milwaukee, United States Cavalier Workforce, Inc. Full timeDuties: The Patient Access Service Rep (PASR), follows the Froedtert and the Medical College Performance Excellence Customer Service Standards. Greets and arrives patients. Verifies and updates demographic information. Collects monies for copays, supplies, and services rendered. Balances daily cash collections. Obtains patient signatures. Assists patients...
-
Patient Access Representative
4 days ago
Milwaukee, United States Medasource Full timeStart Date: ASAPPosition Summary: Provides support in lead capacity for technical and administrative activities. Assists with training staff and serves as resource for staff related to complex situations.Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within the hospital system. Coordinate complex...
-
Patient Access Representative
5 days ago
Milwaukee, United States Medasource Full timeStart Date: ASAP Position Summary: Provides support in lead capacity for technical and administrative activities. Assists with training staff and serves as resource for staff related to complex situations. Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within the hospital system. Coordinate complex...
-
Patient Service Specialist
2 weeks ago
Milwaukee, United States Select Medical Full timeAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a...
-
Patient Service Representative
4 days ago
Milwaukee, United States Forefront Dermatology Full timeOverviewCome join our team! We have an immediate need for a Patient Service Representative in our Glendale, IL clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!Full time: 32 hours per week, variable hours M-FSummaryThe Patient Service Representative is...
-
Patient Service Representative
2 weeks ago
Milwaukee, United States Forefront Dermatology Full timeOverview Come join our team! We have an immediate need for a Patient Service Representative in our Wauwatosa, WI clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! $1,500 SIGN ON BONUSSummary The Patient Service Representative is responsible for the patient...
-
Patient Service Representative
2 weeks ago
Milwaukee, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Services Coordinator
4 days ago
Milwaukee, United States PT Solutions Physical Therapy Full timeJob Overview & Responsibilities: PT Solutions Physical Therapy is a physical therapist-owned private practice. With points of service across the US, we work to create authentic connections with our patients to redefine recovery. Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven...
-
Patient Service Representative
1 month ago
Milwaukee, United States Midwest Dental Group Full timeX Patient Service Representative Position in Milwaukee, WI **Patient Service Representative Position in Milwaukee, WI** **Full Time Regular - Posted 14 days ago** **Overview** **WHO WE ARE:** At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and...
-
Milwaukee, United States HHS Full time** Patient Services Manager, Hospital Food Service, Oconomowoc WI** **Job Category****:** Culinary and Nutrition Services **Requisition Number****:** PATIE005985 Showing 1 location **Job Details** **Description** We are looking for a detailed-oriented, proactive, and quality-driven Patient Services Manager to serve as part of our food and nutrition team. If...
-
Patient Service Representative
3 days ago
Milwaukee, United States Joints In Motion Medical, LLC Full timeDescription: - Are you interested in a position that offers autonomy and flexible scheduling?_ _Do you thrive on the gratification derived from assisting patients in reaching their lifestyle goals following injury or surgery?_ _Do you have or want to develop the skills and expertise to make a difference in patients’ lives and build valuable partnerships...
-
Patient Services Representative
2 weeks ago
Milwaukee, United States ADVENT Full timeJob DescriptionJob DescriptionDescription:Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to...
-
Security Officer
4 days ago
Milwaukee, United States GardaWorld Security Services Full timeJob Summary GardaWorld - Security ServicesSecurity Officer - Now Hiring!You've got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we're hiring!Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of...
-
Patient Services Representative
4 days ago
Milwaukee, United States ADVENT Full timeJob Type Full-timeDescriptionEnvision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to...
-
Accessibility Technician
3 weeks ago
Milwaukee, United States National Seating & Mobility Full timeFull-time Opportunities available | 8/9-hour shift (day) | Monday - Friday | Competitive PayAs an Accessibility Technician, the employee shall assist in assembling, modifying and delivering accessibility equipment in a timely manner as well as identifying and solving any malfunctions related to the equipment.Essential Responsibilities and Tasks:•...
-
Patient Service Representative
5 days ago
Milwaukee, United States Solve IT Strategies, Inc. Full timeJob DescriptionJob DescriptionSolve IT Strategies is looking for a Patient Service Representative for a leading health care organization. This role is located at Milwaukee, WI USAThe Main Responsibilities of a person are: Enter patient demographic informationComplete registrationVerify insurance coverageTake incoming phone callsAnswer patient...
-
Event Services Manager
5 days ago
Milwaukee, United States MRA Recruiting Services Full timeJob DescriptionJob DescriptionEvent Services Manager The Association of Equipment Manufacturers (AEM), an MRA member, is hiring an Events Services Manager! Join us on this exciting journey where your growth matters, your voice is heard, and your well-being is a priority. Our positive and supportive culture ensures a warm welcome, camaraderie, and a genuine...
-
Event Services Manager
1 day ago
Milwaukee, United States MRA Recruiting Services Full timeJob DescriptionJob DescriptionEvent Services Manager The Association of Equipment Manufacturers (AEM), an MRA member, is hiring an Events Services Manager! Join us on this exciting journey where your growth matters, your voice is heard, and your well-being is a priority. Our positive and supportive culture ensures a warm welcome, camaraderie, and a genuine...
-
Event Services Manager
52 minutes ago
Milwaukee, United States MRA Recruiting Services Full timeEvent Services Manager The Association of Equipment Manufacturers (AEM), an MRA member, is hiring an Events Services Manager! Join us on this exciting journey where your growth matters, your voice is heard, and your well-being is a priority. Our positive and supportive culture ensures a warm welcome, camaraderie, and a genuine sense of belonging. And we're...