Service Delivery Specialist
2 weeks ago
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well?being, and much more. With our shared missions of Making the World a Better Place to Work and Enriching connections, for good. Youll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve peoples daily lives. Our shared mission guides our actions, and charts a sustainable path to a better future. In this mission, we need youto assist clients with operational and technical support. You will have to work with different teams to ensure that Benefits Automation projects and clients are supported at the highest level of client service. Key Responsibilities Own the post launch benefits automation tasks. Take part in training and supporting new additions to the Service Delivery Specialists Team. Provide feedback and improvement ideas to the Service Delivery Team Leader. Be responsible for third party provider processes. Timely resolution to queries and issues. Assist in the management of change control requests alongside the UK Implementation Specialist. Attend meetings with benefits automation clients whenever concerns arise or they require further training. Help the Implementation Specialist with some tasks including content configuration and simple rate updates whenever possible and approved by the Service Delivery Team Leader. Partner with the Product team during and after the launch of a client to give and gather product feedback. Brief the Client Support & Employee Support teams making sure they are aware of how the platform works alongside any client specific requirements. Work closely with Product and Engineering on current bespoke client reporting Gather and analyse all details around cases reported as unexpected behaviour by a client during the BAU period and work with Product and Engineering towards a timely resolution. Document any ongoing issues requiring Product involvement (SD tickets) in a dedicated tracker so that there is a structured overview of improvements and workarounds. Skills At least 1 year of experience in a B2B environment or in a role managing and building client relationships Highly organised with the ability to prioritise multiple tasks and projects Critical thinking skills including the ability to analyse and problem solve A self?motivated and positive approach with a commercial outlook The Interview Process Video call with a member of the Talent Acquisition Team Assessment Final stage interview with the Service Delivery Team Leader and the Team Manager Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work. We hire BETTER. From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world?class talent that helps us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy, and what youll get in return for joining our Mission at rg.co/lifeatrg. #J-18808-Ljbffr
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