Service Writer

4 months ago

Ball, United States Bruckner Truck Full time
WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,500 team members.
  • Bruckner's is more than just a place selling parts and working on trucks
  • We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it
  • We contribute to our local communities
  • We care about our people
OUR CORE VALUES
  1. We act with Honesty and Integrity.
  2. We value our people and communities.
  3. We are customer focused.
  4. We do what it takes.


WHAT WE OFFER
  • Competitive Compensation Plans
  • Paid Time Off and Holidays
  • Excellent health, dental and vision plans
  • Investments in Training & Development
  • Generous 401(k) and Profit-Sharing Plan
  • Tuition Assistance Program
  • Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
  • Technician Student Loan Reimbursement Program
  • Disability and Life Insurance
  • Internal Promotion Opportunities
  • Flexible Spending Account
  • Health Club Reimbursement
  • Family and Team Oriented Environment
  • Employee Referral Bonus
  • Engaging and Challenging Assignments
  • Drug free workplace
SUMMARY OF DUTIES:

Greet customers and initiate the write up process. Determine the customer's needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer.
MARGINAL TASKS:

Must be willing to do other miscellaneous tasks as required by and related to the business.
SPECIAL REQUIREMENTS:
  • Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
  • This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.
PHYSICAL REQUIREMENTS:

Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.
Want to know more about our family-owned company,
Proud that our 1500+ employees view us as the employer of choice
YouTube- Service Department Video
YouTube - Come Join The Family -Video
YouTube - Since 1932 -Video
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)