Contact Center Specialist

3 hours ago

Round Rock, United States Baylor Scott & White Health Full time

JOB SUMMARY

The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.
  • Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.
  • Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage.
  • Works collaboratively with providers, clinical staff, and other departments to ensure patients? needs are met.
  • Accountable for calming upset customers by providing a composed and professional demeanor.
  • Identifies and escalates priority issues for resolution.
  • Documents all customer contacts and accurately processes various documents to ensure optimal service.
  • Accurately schedules prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines.
  • May be required to ensure the accurate creation of new accounts in the electronic medical record system, avoid the creation of duplicate accounts, and verify insurance coverage.
  • Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.

KEY SUCCESS FACTORS

  • Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job.
  • Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.
  • Excellent data entry, numeric, data entry, and computer navigational skills.
  • Knowledge of the patient portal is preferred.
  • Knowledge of customer service values and practices is preferred.
  • Knowledge of call center telephony and technology preferred.
  • Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.
  • Comfortable working in a fast-paced, constantly changing, and stressful environment.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience
PDN-9ce3075c-6c29-46c0-a9ec-f0ac9b708685

  • Pharmacist Clinical Specialist ICU

    5 months ago

    Round Rock, United States St. David's South Austin Medical Center Full time

    Description Introduction Do you want to join an organization that invests in you as a(an) Pharmacist Clinical Specialist? At St. David's South Austin Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits St. David's South Austin Medical...

  • Respiratory Therapist

    1 month ago

    Round Rock, Texas, United States St. David's South Austin Medical Center Full time

    St. David's South Austin Medical Center is seeking a skilled Respiratory Therapist to join our team. As a vital part of our patient care team, you will provide high-quality, patient-centered respiratory care in accordance with the nature and specific requirements of the department.Responsibilities:Perform and document patient assessment, including breath...

  • Mentor- Emergency Veterinarian

    2 months ago

    Round Rock, United States Heart of Texas Full time

    Description Position at Heart of Texas Heart of Texas Veterinary Specialty Center, located in the Round Rock, TX (a suburb of Austin), is currently seeking a full-time, ER Veterinarian Mentor to join our team.OUR PRACTICEWe are an AAHA accredited, Fear Free Certified (currently the ONLY ER/Specialty hospital that is certified in the area!), full-service 24/7...

  • Pet Center General Manager

    3 weeks ago

    Round Rock, United States Destination Pet LLC Full time

    Job DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking for a General...

  • First Contact Physiotherapist

    2 weeks ago

    Castle Rock, United States Cherrelyn Healthcare Center Full time

    p> Please note before applying for this position, you must hold an active license to treat in Physical Therapy in addition to any other degrees or certifications. Job Summary:The Physical Therapist at Cherrelyn Healthcare Center will work closely with our patients and the therapy department to provide rehabilitative care and improve quality of life. This is...

  • RN-Practice Specialist

    2 months ago

    Round Rock, United States Seton Medical Center Williamson Full time

    RN-Practice Specialist Details Department: Acute Care Schedule: Full Time Rotating Shifts Hospital: Ascension Seton Williamson Hospital Location: Round Rock, Texas Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs...

  • RN-Practice Specialist

    2 months ago

    round rock, United States Seton Medical Center Williamson Full time

    RN-Practice SpecialistDetails ● Department: Acute Care ● Schedule: Full Time Rotating Shifts ● Hospital: Ascension Seton Williamson Hospital ● Location: Round Rock, Texas Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term...

  • Mentor- Emergency Veterinarian

    4 months ago

    Round Rock, United States Heart of Texas Full time

    Description Position at Heart of Texas Heart of Texas Veterinary Specialty Center, located in the Round Rock, TX (a suburb of Austin), is currently seeking a full-time, ER Veterinarian Mentor to join our team. OUR PRACTICE We are an AAHA accredited, Fear Free Certified (currently the ONLY ER/Specialty hospital that is certified in the area!), full-service...

  • Mentor- Emergency Veterinarian

    2 months ago

    Round Rock, United States Heart of Texas Full time

    Description Position at Heart of Texas Heart of Texas Veterinary Specialty Center, located in the Round Rock, TX (a suburb of Austin), is currently seeking a full-time, ER Veterinarian Mentor to join our team. OUR PRACTICE We are an AAHA accredited, Fear Free Certified (currently the ONLY ER/Specialty hospital that is certified in the area!), full-service...

  • St. David's Round Rock Medical Center | Float Pool Registered Nurse | round rock, tx

    6 days ago

    round rock, United States St. David's Round Rock Medical Center Full time

    Description IntroductionAre you looking for a place to deliver excellent care patients deserve? At St. David's Round Rock Medical Center we support our colleagues in their positions. Join our Team as a(an) Float Pool Registered Nurse and access programs to assist with every stage of your career. BenefitsSt. David's Round Rock Medical Center, offers a total...

  • Patient Services Specialist

    4 weeks ago

    Round Rock, United States Collabera Full time

    Description Home Search Jobs Job Description Patient Services Specialist Contract: Round Rock, Texas, US Salary: $17.00 Per Hour Job Code: 355315 End Date: 2024-11-27 Days Left: 29 days, 3 hours left Apply About the Role: We are looking for a Patient Services Specialist to join our team. The main responsibility of this role is to professionally...

  • St. David's Round Rock Medical Center | Medical Surgical Float Pool Registered Nurse | round rock, tx

    4 days ago

    round rock, United States St. David's Round Rock Medical Center Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Registered Nurse Float Pool MedSurg today with St. David's Round Rock Medical Center. BenefitsSt. David's Round Rock Medical Center, offers a total...

  • Receptionist - Client Service Specialist

    1 month ago

    Round Rock, United States CityVet Full time

    Happy people. Healthy pets. At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first...

  • Patient Services Specialist

    2 weeks ago

    Round Rock, United States Collabera Full time

    Description Home Search Jobs Job Description Patient Services SpecialistContract: Round Rock, Texas, USSalary: $17.00 Per HourJob Code: 355315End Date: 2024-11-27 Days Left: 10 days, 2 hours leftApplyAbout the Role: We are looking for a Patient Services Specialist to join our team. The main responsibility of this role is to professionally handle incoming...

  • Cardiovascular Nurse Specialist

    4 weeks ago

    Round Rock, Texas, United States St. David's HealthCare Full time

    At St. David's HealthCare, we're seeking a skilled Cardiovascular Nurse Specialist to join our team. This role offers a competitive salary range of $93,000 - $123,000 per year, depending on experience.Job SummaryAs a Cardiovascular Nurse Specialist, you'll work in our state-of-the-art EP Lab, providing patient-centered care and collaborating with our team of...

  • Early Education Specialist

    5 days ago

    Round Rock, Texas, United States Learning Care Group Full time

    We are seeking a passionate and dedicated Early Education Specialist to join our team at Learning Care Group. In this role, you will have the opportunity to inspire young minds and shape their futures.About the JobThe estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.As an Early Education Specialist,...

  • Clinical Therapist

    4 weeks ago

    Round Rock, Texas, United States Family Care Center Full time

    About the RoleFamily Care Center is seeking a skilled Clinical Therapist to join our team of mental health professionals. As a Clinical Therapist, you will work with individuals, couples, and families to provide counseling and therapy services. You will conduct initial assessments, develop treatment plans, and provide evidence-based counseling and therapy to...

  • Quality System Support Specialist

    3 weeks ago

    Round Rock, United States Fathom Mfg Full time

    Job DescriptionJob DescriptionCompany History: Fathom is one of the largest digital manufacturing platforms offering on-demand manufacturing in North America. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 500,000 square feet of manufacturing capacity across 10 facilities, Fathom seamlessly...

  • OBGYN Physician Specialist

    1 week ago

    Round Rock, Texas, United States St. David's North Austin Medical Center Full time

    Job Summary: We are seeking a highly skilled Obstetrics and Gynecology Physician to join our esteemed medical team at St. David's North Austin Medical Center. This is an exceptional opportunity for a board-eligible or certified OBGYN to make a meaningful impact in the lives of our patients.Key Responsibilities:Provide exceptional patient care in a...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Round Rock, Texas, United States St. David's South Austin Medical Center Full time

    Job SummaryThis position is responsible for providing high-quality diagnostic imaging services to patients of all ages. The ideal candidate will have a solid understanding of imaging modalities, including radiography, fluoroscopy, and CT scanning. They will work independently to perform procedures, communicate effectively with patients and medical staff, and...