Transportation Manager

4 weeks ago

Florence, United States Active Day Full time

Overview:

Active Day has an available opportunity for a Transportation Manager to join our team.

APPLY TODAY

The Transportation Manager directs a team of drivers, ensuring the highest quality care is provided to those in need of our non-emergency medical transportation services following Company, state, and regulatory guidelines. The Transportation Manager is responsible for hiring, training, and supervising all Drivers. The Transportation Manager oversees all functions and services provided at the Transportation Center, including strategic planning, marketing, and administrative decision-making. Additionally, the Transportation Manager develops and assigns routes, ensures fleet vehicles are safe operating conditions and maintains related records and reports. Transportation Manager leads by example - maintaining a positive attitude; being a thoughtful, supportive, productive, and dependable leader while ensuring our customers are safe.

Responsibilities:
  • Hire and supervise Drivers, providing job-related training following standard operating procedures; provide feedback, coaching, and ongoing performance management.
  • Develop efficient, scheduled routes and oversee safe transport of all customers promptly. Serve as a backup Driver as needed.
  • Grow the business through a solid community network and active referral base; effectively communicate services offered and demonstrate program benefits and successes.
  • Facilitate the exchange of recommendations and insight among Drivers to ensure best practices for accommodating customers' unique needs during the transport process.
  • Manage fleet; ensure Drivers conduct daily vehicle inspections, follow prescribed maintenance and fueling schedule, confirm wheelchair lifts and tie-down equipment are operating correctly, and maintain the cleanliness of their vehicles. Respond to and resolve reports of mechanical or safety concerns, repairs, or service needs.
  • Maintain vehicle information, including route, mileage, fuel, and service records; secure company property, including vehicles, phones, and fuel cards.
  • Assist with licensing and registration of vehicles as needed.
  • Communicate in a positive, courteous, and professional manner with customers and their families, coworkers, referral agencies, and the community.
  • Maintain current and working knowledge of state, federal, and regulatory laws and guidelines related to passenger transport.
  • Comply with company policies and procedures, safety and regulatory laws and standards, and effectively manage accident investigations and related reporting.
  • Ensure proper submission of Medicaid billing claims for transportation trips, if applicable.
  • Assist in identifying and implementing operational efficiencies to enhance the customer experience.
  • Other duties and responsibilities as changed or assigned at any time.

Expected Behaviors and Demonstrated Values

  • Protect the safety and health of our members above all else
  • Act with integrity
  • Be enthusiastic and provide support and encouragement
  • Listen by opening your eyes, your ears, and your heart
  • Take pride in your work and your workplace
  • Treat members like family by showing them you care, and you're glad they're here
Qualifications:
  • High school degree or equivalent required; Bachelors Degree preferred.
  • At least 21 years of age, with a minimum of two-years experience directly supervising employees in a transportation environment.
  • Prior experience with non-emergency medical transportation preferred.
  • Valid drivers license and state/vehicle-specific driver credentials.
  • Strong communication, collaborative, and interpersonal skills; able to train, mentor and supervise others.
  • Working knowledge of Microsoft Office (Outlook, Word and Excel) and GPS/routing software.
  • Strong organization skills with the ability to multi-task and manage competing priorities.
  • Able to work a flexible schedule.
  • Able to push, pull, bend, turn, pivot, transfer and lift up to 50 pounds; able to routinely and repeatedly exit and enter the vehicle to assist members with on- and off-boarding.
  • Able to pass required physical exams including Department of Transportation (DOT) exam.
  • Successful results of background check, motor vehicle report, drug testing, and any other state-specific requirements.
  • Knowledge of local geographic area preferred.
  • Where applicable, certifications such as CPR, First Aid, and Passenger Assisted Safety & Sensitivity (PASS) are required and will be facilitated as part of job training.

As part of our team, you will have the opportunity to participate in benefits programs, including:

  • Paid Time Off (PTO)
  • Medical/Vision
  • Dental
  • 401(k)
  • And the pleasure of working in a FUN environment with GREAT people

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