Funeral Home Manager

3 weeks ago

Muskegon, United States Service Corporation International Full time

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Financial Management

  • Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.
  • Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
  • Approve expenditures and invoices. Manage overtime to an acceptable expense.
Operations
  • Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.
  • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
  • Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
  • Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
  • Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
  • Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.
Funeral Arrangements & Directing
  • May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
  • May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.
Leadership and People Development
  • Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.
  • Build effective business relationships across the organizations
MINIMUM Requirements

Education
  • High school diploma or equivalent
  • Technical diploma in Funeral Services or Mortuary Science preferred
  • Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board
Certification/License
  • Funeral Director license as required by state/province law and as prescribed by each state board
Experience
  • At least five (5) years' industry experience with increasing responsibilities
  • At least two (2) years' experience guiding staff and communicating expectations
  • Prior experience managing people a preferred
  • Budgeting and expense control experience preferred
Knowledge, Skills and Abilities
  • Ability to work evenings and weekends
  • Conversant in industry and financial acumen
  • Proficient in MS Office suite
  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
  • Leadership skills and the desire to manage people
  • Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
  • Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
  • Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
  • Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
  • Professional written and verbal communication skills including public speaking, collaboration, and negotiation
  • Proficient working knowledge of HMIS, InfoPort, and CarePoint
  • Proficient MS Office Suite skills
  • Ability to work nights and weekends


Postal Code: 49442

Category (Portal Searching): Operations

Job Location: US-MI - Muskegon

  • Funeral Home Manager

    1 month ago

    Muskegon, United States SCI Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume...

  • Registered Nurse Case Manager

    5 days ago

    Muskegon, United States Mary Free Bed at Home Full time

    At Mary Free Bed at Home, we’re looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our home health registered nurses lead and collaborate to provide management and delivery of patient care plans. In partnership with Mary Free Bed Rehabilitation Hospital, Mary Free Bed...

  • Home Health Care Nurse

    6 days ago

    Muskegon, United States Interim HealthCare Home Health and Hospice Full time

    We are now hiring RNs and LPNs within our skilled homecare division, Full Time opportunity.Our BenefitsWeekly payHealth, dental, and vision insuranceLife & short-term disability insurancePaid vacation time401(k)/RothMileage reimbursement (54 cents per mile)Tablet with built-in Wi-Fi providedPaid trainingEmployee referral bonusesPay rateLPN: $50k - $54k...

  • Homecare RN Case Manager

    5 days ago

    Muskegon, United States Interim HealthCare Home Health and Hospice Full time

    Interim HealthCare of West Michigan is a locally owned and operated leader in post-acute care services in West Michigan.We are now hiring RNs within our Skilled Homecare division, both part-time and full-timeOur BenefitsWeekly payHealth, dental, and vision insuranceLife & short-term disability insurancePaid vacation time401(k)/RothMileage reimbursement...

  • Team Leader

    1 week ago

    Muskegon, United States Family Farm and Home Full time

    **Team Leader** 2301 Holton Rd, Muskegon, MI 49445, USA Req #5164 Monday, January 31, 2022 We are proud to announce that Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 66 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater...

  • HHA, PCA, CNA's Signing Bonus, Flexible Schedule

    1 month ago

    Muskegon, United States Continuum Home Health Care Full time

    Continuum Home Health Care is hiring in the Muskegon/Grand Haven area. We are in need of a compassionate individual who is wanting a part time position. Are you wanting to join a company that believes in culture and a great work environment! We are looking for an individual in the Muskegon/Grand Haven area to start today! Salary: $15.00 - $19.00 per...

  • Inventory Control

    2 weeks ago

    Muskegon, United States Family Farm and Home Full time

    **Inventory Control - Merchandising Support Coordinator** 900 3rd St, Muskegon, MI 49440, USA Req #5217 Friday, February 4, 2022 We are proud to announce that Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 66 retail locations in Michigan, Indiana,...

  • Home Health Care Nurse

    5 days ago

    Muskegon, MI, United States Interim HealthCare Home Health and Hospice Full time

    We are now hiring RNs and LPNs within our skilled homecare division, Full Time opportunity. Our Benefits Weekly pay Health, dental, and vision insurance Life & short-term disability insurance Paid vacation time 401(k)/Roth Mileage reimbursement (54 cents per mile) Tablet with built-in Wi-Fi provided Paid training Employee referral bonuses Pay rate ...

  • PRN CENA

    2 weeks ago

    Muskegon, United States HOSPICE OF MUSKEGON COUNTY Full time

    Job DetailsJob LocationHome Care - Muskegon, MIJob ShiftSwingDescriptionPRN Status - Premium pay for casual status. This position will be covering open schedules for Home Care hours and 12-hour shifts at our Poppen Residence in Muskegon. Must be willing to be flexible in both areas of Home Care and Facilities.SUMMARY OF JOB RESPONSIBILITIESPRN, as needed -...

  • Case Manager

    3 days ago

    Muskegon, United States Wellspring Lutheran Services Full time

    Description Hello! Thank you for your interest in joining the Wellspring team as a Case Manager with the Foster Care Program. As a statewide nonprofit serving families and children in need of support, we take a whole-person approach to our organization and delivery of our services — because we believe we must find the strengths in people and build on...

  • Homecare RN Case Manager

    5 days ago

    Muskegon, MI, United States Interim HealthCare Home Health and Hospice Full time

    Interim HealthCare of West Michigan  is a locally owned and operated leader in post-acute care services in West Michigan. We are now hiring  RNs within our  Skilled   Homecare division, both part-time and full-time Our Benefits Weekly pay Health, dental, and vision insurance Life & short-term disability insurance Paid vacation time 401(k)/Roth ...

  • Female Caregiver

    4 weeks ago

    Muskegon, United States Care Watch of Michigan Home Care Full time

    **Care Watch of Michigan Home Care **is looking for a full time Caregiver for our clients. We are looking for someone who is reliable, punctual, and dependable. **Job Duties**: - Gives clients the attention they need to succeed in their goals. - Provides daily activities that are designed to help clients reach their physical and emotional goals. - Provides...

  • Personal Care Assistant

    1 week ago

    Muskegon, United States Care Watch of Michigan Home Care Full time

    **Care Watch of Michigan Home Care **is looking for a full time Caregiver for our clients. We are looking for someone who is reliable, punctual, and dependable. **Job Duties**: - Gives clients the attention they need to succeed in their goals. - Provides daily activities that are designed to help clients reach their physical and emotional goals. - Provides...

  • Case Manager

    7 days ago

    Muskegon, United States Molina Healthcare Full time

    JOB DESCRIPTIONFor this position we are seeking a (RN) Registered Nurse who must live and have a current active unrestricted RN license in the state of MI.This position will support our MMP (Medicaid Medicare Population) will be supporting DSNP. This position will have a case load and manage members enrolled in this program. We are looking for Registered...

  • Licensed Pharmacy Manager

    2 days ago

    Muskegon, United States Hometown Pharmacy Inc. Full time

    Job DescriptionJob DescriptionDescription:Licensed Pharmacy ManagerThe Retail Pharmacy Manager plays a vital role in the operation of an independent community pharmacy. This position requires dedication and commitment to the success and culture of the HomeTown store. An understanding of the HTP Mission is both essential and valuable for this role. HTP is...

  • Unit Manager

    1 week ago

    Muskegon, United States SKLD Full time

    Unit Manager- Registered Nurse Come be part of a special team and help make a difference!! -Sign on Bonus of $8,000 Position Summary: In keeping with our organization's goal of improving the lives of the Residents we serve; The Unit Manager provides, plans, coordinates, or manages nursing care and health education to nursing home residents on assigned unit...

  • Unit Manager

    7 days ago

    Muskegon, United States Knollview SNF, LLC Full time

    Job DescriptionJob DescriptionDescription:Unit Manager- Registered NurseCome be part of a special team and help make a difference!! -Sign on Bonus of $8,000Position Summary:In keeping with our organization’s goal of improving the lives of the Residents we serve; The Unit Manager provides, plans, coordinates, or manages nursing care and health education to...

  • Quality Assurance Manager

    1 month ago

    Muskegon, United States Wesco Full time

    **About us** We commit to making WESCO the BEST place in the world to work and shop by creating value for our customers while providing growth for our Company and Associates through "Q-PPAS." (Quality-People, Products, Appearance, and Service). Our work environment includes: - Work-from-home days - Growth opportunities - Wellness programs - Regular social...

  • Director of Nursing

    3 weeks ago

    Muskegon, United States Food Management Search Full time

    TITLE: Director Of Nursing LTC Skilled Care LOCATION: Muskgon, MI Are you interested in working for a company that is interested in candidates that are interested in patient care? Would you like to work in an area that is located west of Grand Rapids with a population of around 20K and is a college town and nice downtown area and you can enjoy small town...

  • Director of Nursing

    3 weeks ago

    Muskegon, United States Food Management Search Full time

    TITLE: Director Of Nursing LTC Skilled Care LOCATION: Muskgon, MI Are you interested in working for a company that is interested in candidates that are interested in patient care? Would you like to work in an area that is located west of Grand Rapids with a population of around 20K and is a college town and nice downtown area and you can enjoy small town...