Patient Service Representative

4 weeks ago

Wilmington, North Carolina, United States Eastern Nephrology Associates, PLLC Full time

Patient Service RepresentativeSummary The position is the first point of contact for patients at the clinic and the last point of contact prior to patients leaving the clinic. This position is responsible for ensuring that patients are processed in a friendly, professional manner and that all patient demographic and insurance information is accurate and updated each visit. Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Essential Functions Assist referral coordinator (45% of time) Scheduling and re-scheduling appointments in EHR (20% of time)Responsible for checking in/out patients for appointments, lab work, or studies (10% of time)Verify insurance and obtain pre-authorization numbers when required (10% of time)Updating outlying clinic schedules (5% of time)Point of contact for the medical records department (5% of time)Other duties as assigned (5% of time)Minimum Qualifications Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.High School Diploma or GED equivalent.Knowledge, Skills, and AbilitiesMaintains confidentiality of patients and their medical information.Detail oriented and excellent records maintenance skills. Proactive individuals with the ability to be a self-starter with strong independent decision-making skills and attention to detail.Ability to make evaluative judgments. Ability to function well while involved in multiple tasks. Ability to concentrate on details and deal with constant interruption. Skill in organizing resources and establishing priorities. Attends and completes in-service training as required.Knowledge of HIPAA and other compliance requirementsDemonstrated human relations and effective communications skills are required.Understand the ethics of confidentiality and the ability to maintain confidentiality of sensitive information.Employees shall always exhibit tact & diplomacy.Demonstrated knowledge of Microsoft (MS) Word, Outlook, Teams, and EHR system.Ability to communicate well with physicians, staff, and the public.Maintain a positive and professional attitude in all aspects of work from patient care to interaction with co-workers and physicians.Valid drivers' license and reliable transportation to provide support to offsite locations as necessary.CompetenciesEthicalCommunicationDiscretion & DiplomacyTime-ManagementAdaptability/FlexibilitySupervisory ResponsibilitiesNonePhysical DemandsThe employee must frequently lift and/or move up to 10 pounds. The employee is expected to use the appropriate tools provided such as hand carts to carry heavier loads.This position requires eyesight (corrected or uncorrected) that allows the employee to accurately read job related materials, accurately read and record patient related information, and any other functions that require the employee to accurately see data.Keying of data requires repetitive motion.While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is occasionally required to sit and stoop, kneel, or crouch and requires full range of body motion, manual and dexterity and eye-hand coordination. Work EnvironmentWork Schedule is Monday- Friday, 8 am to 5 pm with a one-hour lunch. Slight modifications may be made to this schedule with approval from the Site Coordinator.Work is normally performed in a typical interior/office work environment. The noise level is usually moderate. Low risk of exposure to blood borne pathogens and OPIMMust be able to work overtime hours as needed to accomplish the mission of the organization.The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. Benefits: 401(k) includes Safe Harbor and Profit Sharing / Choice of Medical Insurance Plans / Dental / Paid Disability and Life Insurance / Optional Life, Accident and Critical Insurance / Generous Paid-Time-Off Eastern Nephrology is the region's largest, private medical practice specializing in diseases and disorders of the kidney. Our continued growth is a direct result of providing excellent service and care to our patients. ENA is always seeking talented and compassionate clinical and administrative people to join our practice family.Eastern Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. We are an E-Verify Employer. Pre-employment background checks are required for all employment positions. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact the Human Resources Department at 252-864-2049 to request assistance. The company provides reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law.

  • Patient Service Representative

    3 days ago

    Wilmington, North Carolina, United States Labcorp Full time

    Are you looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference?Labcorp is a dynamic and innovative company that values its employees and provides a comprehensive benefits package. We are currently seeking a Patient Service Representative to join our team.In this role,...

  • Patient Service Representative

    6 days ago

    Wilmington, North Carolina, United States Labcorp Full time

    About UsLabcorp is a global life sciences company that provides innovative diagnostic solutions to improve healthcare outcomes. Our mission is to help people live healthier lives through precise and reliable laboratory testing.Job SummaryThis Patient Service Representative position involves interacting with patients, processing lab samples, and providing...

  • Patient Care Coordinator

    4 days ago

    Wilmington, North Carolina, United States Patient First Full time

    About the JobWe are seeking a highly skilled and motivated Certified Nursing Assistant to join our team. As a key member of our Treatment Area staff, you will be responsible for providing training and support to colleagues, ensuring the highest level of patient care.Key Responsibilities• Develop and implement training programs for Treatment Area staff on...

  • Patient Care Trainer

    1 day ago

    Wilmington, North Carolina, United States Patient First Full time

    About Our Company:At Patient First, we pride ourselves on providing exceptional patient care and service in a compassionate and supportive environment.The Job:This Certified Nursing Assistant role offers a unique opportunity to work closely with our treatment area staff, providing guidance and support as needed.Main Responsibilities:Provide training and...

  • Patient Advocate

    2 weeks ago

    Wilmington, North Carolina, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located in a hospital in Wilmington, NC. The Full Time schedule for this role will be 8am-5pm, Monday-Friday.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical...

  • Healthcare Services Provider

    3 days ago

    Wilmington, North Carolina, United States Patient First Full time

    About the RoleWe are seeking a highly skilled Certified Nursing Assistant to join our Treatment Area team. As a key member of our staff, you will be responsible for providing training and support to colleagues, ensuring the highest level of patient care. If you are a motivated and detail-oriented individual with strong communication skills, we encourage you...

  • Healthcare Service Coordinator

    1 day ago

    Wilmington, North Carolina, United States Patient First Full time

    Career Advancement Opportunities:As a Certified Nursing Assistant at Patient First, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.About the Role:This role offers a unique blend of patient care, education, and administrative responsibilities, making it an ideal position for individuals...

  • Guest Services Representative

    2 weeks ago

    Wilmington, North Carolina, United States Novant Health Full time

    Job SummarySchedule: 12:30-6:30 Tuesdays and Thursdays one week, then 12:30-6:30 on Monday/Wednesday, 12:30-8:30 on Friday the following weekNovant Health is seeking a Guest Services Representative. The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and...

  • Patient Service Coordinator

    3 days ago

    Wilmington, North Carolina, United States University Dental Associates Full time

    About University Dental AssociatesWe are a practice that values positive energy, relationship building, and a true patient care focus. Our dynamic team creates an atmosphere of respect, engagement, and motivation.Job Description:A Patient Services Representative at University Dental Associates is a vital member of our team. As one of the first and last...

  • Guest Services Representative

    2 weeks ago

    Wilmington, North Carolina, United States Novant Health Full time

    Job SummaryPRN - hours as needed and may include hours during days/nights/weekends/holidays.The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. The Guest Services Representative is the initial contact and...

  • Client Services Representative

    2 days ago

    Wilmington, North Carolina, United States University Dental Associates Full time

    About the RoleThe Patient Services Representative position at University Dental Associates involves providing top-notch patient care and support. Your responsibilities will include:Scheduling and coordinating patient appointmentsHandling patient calls and correspondenceProcessing payments and managing billingProviding outstanding customer service and...

  • Patient Service Representative

    3 days ago

    Wilmington, North Carolina, United States Labcorp Full time

    Join Our TeamAt Labcorp, we value our employees and provide opportunities for growth and development. If you are passionate about helping others and want to work for a company that makes a difference, look no further than Labcorp!We are currently seeking a Phlebotomist to join our team. As a Phlebotomist, you will have the opportunity to work in a dynamic...

  • Customer Service Representative

    2 weeks ago

    Wilmington, North Carolina, United States Circle K Stores, Inc. Full time

    Store 2720450: 2400 N College Rd, Wilmington, North Carolina 28405 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be chall Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    3 weeks ago

    Wilmington, North Carolina, United States Circle K Stores, Inc. Full time

    Store 2709202: 1620 Airport Blvd, Wilmington, North Carolina 28405 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be chall Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Wilmington, North Carolina, United States Circle K Stores, Inc. Full time

    Store 2720464: 2375 S 17th St, Wilmington, North Carolina 28401 Availability - Shift/ Days Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wo Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 weeks ago

    Wilmington, North Carolina, United States TRN Full time

    Your New Organization: Looking to build your career in an exciting industry and a growing world class organization? They are the largest pest control company in the world, and they are looking to add a customer service representative to their team. T Customer Service, Customer Service Representative, Representative, Retail, Staffing

  • Customer Service Representative

    14 hours ago

    Wilmington, North Carolina, United States Walmart Full time

    At Walmart, we're committed to creating a welcoming and inclusive environment for all our customers and associates. As a Customer Service Representative, you'll play a vital role in ensuring that every customer has a positive experience when visiting our stores.Your Key ResponsibilitiesAddress customer inquiries and concernsAssist customers with finding...

  • Customer Service Representative

    2 weeks ago

    Wilmington, North Carolina, United States Dartmouth College Full time

    To serve as the first contact with the Health Service for students and visitors by responding to questions and inquiries on a broad range of clinical and administrative issues by telephone or in person. Description Required Qualifications - Education Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    2 weeks ago

    Wilmington, North Carolina, United States Dartmouth College Full time

    To serve as the first contact with the Health Service for students and visitors by responding to questions and inquiries on a broad range of clinical and administrative issues by telephone or in person. Description Required Qualifications - Education Customer Service Representative, Customer Service, Representative, Retail

  • Transportation Services Representative

    18 hours ago

    Wilmington, North Carolina, United States Novant Health Full time

    We are looking for a highly organized and detail-oriented individual to join our team as a Transportation Services Representative.As a member of our Radiology department, you will play a vital role in providing logistical support for patient transportation, laboratory testing, and other critical services.The successful candidate will have experience working...