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Customer Service Specialist

2 months ago

Phoenix, United States Rad Marketing Agency Full time

As a Customer Service Specialist at RAD Marketing Agency, you will be at the forefront of our customer interactions, ensuring that every customer has a positive and memorable experience. You will manage customer inquiries, resolve issues, and provide support across various channels, including phone, email, and social media. Your role is crucial in building and maintaining strong customer relationships that reflect our brands values and commitment to excellence.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries, providing accurate information and solutions to their questions or concerns.
  • Develop and maintain positive relationships with customers, fostering trust and loyalty through proactive communication and personalized service.
  • Stay up-to-date with our products and services to provide knowledgeable support and advice to customers.
  • Drive sales by meeting or exceeding monthly targets and promoting current sales, promotions, and campaigns.

Qualifications:

  • Previous experience in customer service, customer relations, or a similar role is preferred.
  • Excellent communication and interpersonal skills, with the ability to empathize with customers.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Ability to work as part of a team in a fast-paced environment.
  • A positive attitude and a commitment to delivering exceptional customer service.

What We Offer:

  • Opportunities for professional growth and career advancement.
  • A supportive and inclusive work environment
  • Comprehensive training and ongoing development.
  • PAID WEEKLY
  • Bonus & Travel Opportunities