Benefit Services Consultant
3 weeks ago
The Benefit Services Consultant supports the benefits team, our clients, and their employees. This person will be responsible for managing everything related to benefits for their assigned clients including managing open enrollment, ongoing enrollments for new hires / qualifying life events, troubleshooting issues with plans and billing, audits, answering client/employee questions. This person will ensure our clients' employees have a smooth enrollment process and an overall fantastic experience with Obsidian HR, all while managing successful partnerships with our third-party benefit providers as needed.
Outcomes/Key Measures of Success
3 months
- Able to carry ~ 800 WSE or 40 clients
- Able to resolve (with minimal guidance) to 10-20 common inbound Salesforce cases per day and appropriately assign other cases
- Able to explain benefits processes, why they are important, how they are done, and how to troubleshoot basic issues
- Able to navigate Obsidian's software systems
- Fully trained and able to carry a full-load (1000 - 1500 WSE or 50+ clients)
- Able to troubleshoot and accurately resolve benefit-adjacent issues
- Able to manage caseload with timely responses (
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Benefit Services Consultant
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