Night Audit

2 months ago

Bristol, United States Earth Fare Full time
Job Details

Level
Experienced

Job Location
Delta Bristol - Bristol, VA

Position Type
Full Time

Job Shift
Night

Job Category
Customer Service

Description

The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.

Responsibilities and Duties
  • Ensure a delightful, seamless arrival and departure for our guests.
  • Greets guest and processes hotel registration and other transactions.
  • Keeps current on hotel accommodations, services and local attractions.
  • Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
  • Works with other departments as appropriate to arrange for services requested by the guest.
  • Stays current with developments in the hotel by reviewing and updating the communication log.
  • Prepares end of shift summaries and communications for management and other shifts.
  • Makes reservations in accordance with hotel's yield management practices.
  • Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
  • May be responsible for answering and fielding all calls to the hotel, both internal and external.
  • Identifies and records special billing instructions and notifies Accounting.
  • Obtains appropriate approvals and signatures for guest transactions.
  • Follows hotel policy on cash banks.
  • Maintains confidentiality of guest information.
  • Responsible for night audit process and all required reporting.
Qualifications
  • Hotel Front Desk experience a plus.
  • Ability to work evenings, holidays and weekends.
  • Excellent communication skills: Ability to communicate effectively with guests and associates.
  • Computer literate
  • High School graduate or GED equivalent

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