Member Experience Associate

1 month ago

Milpitas, United States AAA Northern California, Nevada & Utah Full time

Job Description

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

Summary

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

This is a full-time, onsite 5 day a week position in Milpitas, CA. This Team Member will be responsible for AAA Smart Home sales and DMV services.

Essential Functions

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
  • Acts as an agent for change while promoting AAAs guiding principles and core values.

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • 1-2 years of work experience with a preference for sales or customer service focused positions including work in sales, insurance, retail, service industry, call centers, or fast paced office environments.
  • Experience working with sales and service standards and goals (preferred).
  • Current & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required
  • Bilingual Spanish or Vietnamese speaking professionals are a plus

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

May travel by car, plane or other form of transportation to attend business meetings or conferences.

May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

  • Member Experience Associate

    2 weeks ago

    Milpitas, United States AAA Full time

    Member Experience Associate We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. **Why Work For Us?** - Great Pay - opportunity...

  • Member Experience Associate

    4 weeks ago

    Milpitas, United States AAA Northern California, Nevada & Utah Full time

    Job DescriptionWe call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Manager and Sales Associate

    2 weeks ago

    Milpitas, United States Sports Treasures Full time

    _HIRING FOR ALL POSITIONS: STORE MANAGER, ASSISTANT MANAGER, SALES ASSOCIATES_ Sports Treasures is currently hiring for 1 Retail Manager, 1 Retail Assistant Manager, 1 Sales Associates to join our team! Applications will be reviewed and will schedule for in-person interviews ONLY. - **Store Manager Responsibilities**:_ - Supervise team of retail sales...

  • Guest Experience Specialist

    2 weeks ago

    Milpitas, United States Marriott International, Inc Full time

    **Additional Information** Pay: $23.95/hour **Job Number** 24073801 **Job Category** Rooms & Guest Services Operations **Location** TownePlace Suites Milpitas Silicon Valley, 1428 Falcon Drive, Milpitas, California, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Guest Experience Specialist

    4 weeks ago

    Milpitas, United States Marriott Full time

    Marriott Guest Experience Specialist Milpitas , California Apply Now Job Category Rooms & Guest Services OperationsSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our...

  • Guest Experience Specialist

    4 weeks ago

    Milpitas, United States Marriott Full time

    Job Number 24096959 Job Category Rooms & Guest Services Operations Location TownePlace Suites Milpitas Silicon Valley, 1428 Falcon Drive, Milpitas, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Specialist

    4 weeks ago

    Milpitas, United States Marriott International Full time

    Additional Information Pay: $23.95/hour Job Number 24073801 Job Category Rooms & Guest Services Operations Location TownePlace Suites Milpitas Silicon Valley, 1428 Falcon Drive, Milpitas, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about...

  • Guest Experience Specialist

    4 weeks ago

    Milpitas, United States Marriott International Inc Full time

    Job Number 24096959 Job Category Rooms & Guest Services Operations Location TownePlace Suites Milpitas Silicon Valley, 1428 Falcon Drive, Milpitas, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Specialist

    3 weeks ago

    Milpitas, United States Marriott International Inc Full time

    Job Number 24096959 Job Category Rooms & Guest Services Operations Location TownePlace Suites Milpitas Silicon Valley, 1428 Falcon Drive, Milpitas, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out....

  • Store Associate>

    1 month ago

    Milpitas, United States Finish Line Full time

    Finish Line - Great Mall of Milpitas [Retail Associate / Team Member] As a Store Associate at Finish Line, you'll: Perform sales and customer service responsibilities; Perform cashiering, stockroom upkeep and store upkeep as needed; Maintain company standards regarding personal sales metrics...Hiring Immediately >>

  • Sales Associate, Ugg

    3 weeks ago

    Milpitas, United States Deckers Brands Full time

    About UGG - At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you...

  • Sales Associate

    1 month ago

    Milpitas, United States express Full time

    Responsibilities Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers. Follow company policies and procedures to ensure the safety of all our associates and customers. Assist with product launch changes according to company SOP. Provide a Great Customer Experience ...

  • Vision Associate>

    1 month ago

    Milpitas, United States Walmart Full time

    Walmart - 301 Ranch Dr - [Customer Service / Retail Associate / Team Member / from $14 to $26-hr] - As a Vision Associate at Walmart, you'll: Provide great customer service; help customers see better by helping them choose the perfect set of glasses; Answer customer questions; Assist customers with special orders; Maintain and secure inventory; Assist and...

  • Sales Associate

    4 days ago

    Milpitas, United States Club Pilates Full time

    Job Description Job Description Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a...

  • Sales Associate

    1 month ago

    Milpitas, United States Club Pilates Full time

    Job Description Job Description Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a...

  • Sales Associate

    2 weeks ago

    Milpitas, California, United States Bonobos Full time

    Overview About Express, Inc. Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We...

  • Sales Associate

    6 days ago

    Milpitas, United States Club Pilates Full time

    Job DescriptionJob DescriptionBe a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a...

  • Sales Associate

    6 days ago

    Milpitas, United States Club Pilates Full time

    Job DescriptionJob DescriptionBe a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a...

  • Sales Associate

    4 weeks ago

    Milpitas, United States Club Pilates Full time

    Job DescriptionJob DescriptionBe a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a...

  • Sales Associate

    4 weeks ago

    Milpitas, United States Club Pilates Full time

    Job DescriptionJob DescriptionBe a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! KLW Fitness, established in 2013, is a...