Support Technician II

3 weeks ago

New Orleans, United States www.exigotechnology.com Full time

Job PurposeJoin a 30 year IT firm based in Louisiana with clients throughout the US in the SMB and Enterprise space. Our progressive and unique approach to managed services keeps our teams focus on proactive issues and not on putting out fires. Responsible for providing Tier 2 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing Tier 2 and 3 resources as well and working directly with our client's IT staff and POC.Main ResponsibilitiesIdentify, isolate and troubleshoot level 2 or Higher I.T. related problems.Respond to alert incident tickets and work with system administrators to solve any issues.Assist Tier 1 Levels 1,2 support teams with user tickets and answer phones for Tier 2 support directly with client IT teams.Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to 2nd and 3rd level support teams and outside support vendors.Follow up on requests according to Service Level Agreements.Monitor the Service Desk ticketing system and ensure requests are logged correctly and within agreed timeframesExperience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech), Solarwinds, DATTO RMM, and Microsoft SCCM/Intune.To analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduceFoster excellent relationships and communications with Customers, Teams, and Vendors.Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.Can handle more than one assignment at onceProvide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 10 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory)Provide first level support on the following hardware: Servers, Laptops, Desktops, Notepads, Mobile PhonesProvide first level Windows 10 or higher and MAC operating system administration functionsAdminister User Ids create new users and delete users. This includes following established standards and proceduresAdminister User Profiles includes assigning group access , file share access, and remote access.Administer User Passwords including assigning new passwords and resetting passwords according to security standardsAdminister Print Queues when users experience problems with printingMonitor server and application availability and proactively alert other service providers to critical conditions requiring immediate resolutionProvide second level MS Exchange, Office 365 and Google G-suite Administration functions: add new users based upon established standards, and establish and reset user passwords as needed.Provide first level Firewall and virus management supportTransition to a Primary on-call after hour support role on an on-going rotation basisProvide onsite support to clients as needed.Decision MakingTo keep under regular review all off our technical processes and report any recommended changes. You are responsible for escalating calls to 2nd and 3rd tier support teams. Working Relationship & ContactsYou will be in direct contact with customer liaison and the users of the customer's network.You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer.Communicate with System Administrators and the Service Desk manager .Personal Requirements:Minimum 2 years of college or equivalent work experience preferredMCP preferred but not requiredProfessional presentation and phone mannerA basic understanding of how a network environment operates and how applications function within the environmentUnderstanding of basic Windows and MAC desktop administrationBasic understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not requiredMust be consistently punctual, dependable and reliablePresents ideas and initiatives both formally and informallyPersuades and influences for resultsAccepts ownership of the problem until it is resolvedGenerates new ideas leading to opportunities or cost-savingsShows awareness of global trends and new developments in information technology and networks, including standards, protocols and architecturesSome telecommunications experience, in particular IP telephonySelf-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritizeStrong interpersonal and collaboration skills, resourceful and proactive team memberFlexible to work a rotational schedule (including some Holiday's & weekends) and take on other duties as assigned.Some Customer On-site work.

  • Callout RT Level II Technician

    7 days ago

    New Orleans, United States Acuren Industrial Services Full time

    Acuren is currently recruiting for RT Level II Technician for callout work for various customers in the Greater New Orleans, LA Area. Responsibilities Set up and calibrate nondestructive testing equipment. Conduct tests to ensure quality or detect di Technician, Healthcare, Inspection, Tech

  • Health Technician II

    2 weeks ago

    New Brunswick, United States Rutgers University Full time

    Rutgers, The State University of New Jersey, is seeking a Health Technician II for the Hurtado Health Center. The Health Tech II reports directly to the Nurse Supervisor and provides direct health care support to the patients in collaboration with th Technician, Health, Patient Care, Practical Nurse, Healthcare

  • Maintenance Technician II

    6 days ago

    New Orleans, United States Drury Hotels Company, LLC Full time

    Maintain safe and smooth-running physical hotel property and grounds. Complete repairs and preventative maintenance on a variety of systems such as plumbing, electrical, refrigeration, kitchen equipment and HVAC Perform light carpentry, painting, vin Maintenance Technician, Technician, Maintenance, Hotel, Healthcare

  • DPAA Research Partner Fellow

    2 weeks ago

    New Orleans, United States The National World War II Museum Full time

    Job DescriptionJob DescriptionDescription:The Jenny Craig Institute for the Study of War and Democracy seeks a proactive and motivated historian to serve as its postdoctoral Defense POW/MIA Accounting Agency (DPAA) Research Partner Fellow at The National WWII Museum. With over 80,000 missing personnel unaccounted for from World War II, the Korean War, the...

  • Controls Technician II

    2 weeks ago

    New York, United States Ainsworth Full time

    Description Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a subsidiary of GDI, team today! Position Summary: The Technician II is responsible for the overall...

  • GME Program Administrator II

    2 weeks ago

    New Orleans, United States InsideHigherEd Full time

    GME Program Administrator IIMedicine - NephrologyLocation: New Orleans, LASummaryIn coordination with the Program Directors and the Graduate Medical Education (GME) Office, the GME Program Administrator II is responsible for coordinating Subspecialty Fellowship programs, supporting between 10-15 trainees. For those trainees, the Administrator II will oversee...

  • Rope Access Level I-II NDT Technician

    6 days ago

    New Orleans, United States Acuren Industrial Services Full time

    Acuren Inspection is looking for a Rope Access Technicians to support our operations. Preference will be given to candidates with an NDT trades background. The Rope Access technicians are responsible for managing the safety of crews engaged in rope a Technician, Operations, Social Services, Certification, Tech

  • GME Program Administrator II

    1 week ago

    New Orleans, United States Tulane University Staff Full time

    In coordination with the Program Directors and the Graduate Medical Education (GME) Office, the GME Program Administrator II is responsible for coordinating Subspecialty Fellowship programs, supporting between 10-15 trainees. For those trainees, the Administrator II will oversee compliance to American College of Graduate Medical Education (ACGME) specialty...

  • Program Manager II, Commercialization Events

    3 weeks ago

    New Orleans, United States InsideHigherEd Full time

    Program Manager II, Commercialization EventsInnovation InstituteLocation: New Orleans, LASummaryThe Program Manager II is a member of the Tulane University Innovation Institute (TUII) team. TUII is designed to bridge the gap between university research and industry, catalyzing the conversion of Tulane’s world-class research into technologies, products, and...

  • Clinical Care Technician, Surgical Unit II

    2 weeks ago

    New Brunswick, United States RWJBarnabas Health Full time

    Clinical Care Technician, Surgical Unit IIReq #:45637 Category:Nurses Aide Status:Part-Time Shift:Evening Facility:RWJ New Brunswick Department:Surgical Unit-II Location: Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901 RWJBH is seeking a Clinical Care Technician for our Surgical Unit II. This is a Part- Time...

  • Information Technology Administrator I or II

    3 weeks ago

    New Orleans, United States Louisiana Eastern District Court Full time

    Main content Job Details for Information Technology Administrator I or II Court Name/Organization: Louisiana Eastern District Court Overview of the Position: The U.S. District Court for the Eastern District of Louisiana is seeking qualified applicants for position of Information Technology Administrator I or II depending on qualifications. The...

  • HVAC Technician I

    7 days ago

    New Orleans, United States McQuay International Full time

    Make your mark at the world's largest HVAC company Why join our Daikin Applied team? * Factory Certified Training, Refrigeration Certification or other professional on the job training in the HVAC Industry * The opportunity to work on all types of commercial equipment and cutting-edge technologies such as Intelligent Equipment * Daikin Applied provides...

  • Recovery Support Specialist II

    2 days ago

    New Haven, United States Advocacy Unlimited Full time

    The Recovery Support Specialist II (RSS/II) must be experienced in the health and human services field and have served as a Peer Specialist/Recovery Support Specialist for at least one (1) year. In addition to providing recovery support services and serving as a consumer advocate, RSS II works in a leadership role, mentoring and coaching fellow peers,...

  • Program Manager II

    4 weeks ago

    New Orleans, United States InsideHigherEd Full time

    Program Manager IITropical MedicineLocation: New Orleans, LASummaryThe Program Manager II manages the pre-award and post-award grant and contract administration. This position maintains post-award grants and contracts activities as well as provides logistic support to faculty in need. This position is responsible for maintaining and ordering of office...

  • General Maintenance Tech II

    2 weeks ago

    New Orleans, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionThe General Maintenance Technician II performs maintenance service and repairs in the areas of plumbing, drywall, texture, tile, carpentry, painting, electrical, cabinetry, laminates, granite and appliance servicing at a skilled level. This position is knowledgeable in the procedures and safety measures associated with industry...

  • General Maintenance Tech II

    3 weeks ago

    New Orleans, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionThe General Maintenance Technician II performs maintenance service and repairs in the areas of plumbing, drywall, texture, tile, carpentry, painting, electrical, cabinetry, laminates, granite and appliance servicing at a skilled level. This position is knowledgeable in the procedures and safety measures associated with industry...

  • Pharmacy Technician II

    4 days ago

    New Lenox, United States Silver Cross Hospital Full time

    Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve...and for each other. Come join us! It's the way you want to be treated. Position Summary: Pharmacy Tech II is a certified pharmacy tech responsible for duties...

  • Clinical Care Technician, Medical Unit- II

    2 weeks ago

    New Brunswick, United States RWJ Barnabas Full time

    Job Overview: RWJBarnabas Health is seeking a highly dedicated Clinical Care Technician for our Medical Unit- II A Day in the Life of a Clinical Care Tech (Video Link Below)

  • Clinical Care Technician, Oncology Unit II

    2 weeks ago

    New Brunswick, United States RWJ Barnabas Full time

    Job Overview: RWJBarnabas Health is seeking a highly dedicated Clinical Care Technician for our Oncology Unit II, in our New Brunswick Facility. A Day in the Life of a Clinical Care Tech (Video Link Below)

  • Program Manager II, John Lewis Public Administration Program

    2 weeks ago

    New Orleans, United States InsideHigherEd Full time

    Program Manager II, John Lewis Public Administration ProgramDean - School Of Professional AdvancementLocation: New Orleans, LASummaryThe Program Manager II of the John Lewis Public Administration program provides support for all areas relating to program outcomes. The Program Manager II will work closely with the Program Director to plan, execute, and...