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Customer Service Representative

2 months ago

Tallahassee, United States EPITEC Full time

Epitec

POSITION:

Customer Service Representative

JOB TYPE:

Full-time, W2, Contract with ongoing need, Onsite – 8-hour shifts, seeking availability between the hours of 8am-6pm.

Pay rate is 16.50/hr. or 18.50/hr. for bilingual candidates

LOCATION:

Tallahassee, FL

JOB SUMMARY FOR CUSTOMER SERVICE REPRESENTATIVE:

  • We are seeking a courteous and professional Customer Service Representative to join our team. This role involves answering and greeting customer calls, addressing needs with empathy, clarifying requirements, and providing solutions. Responsibilities include updating customer tickets, effective communication with team members, and transferring misdirected requests. This position operates in a professional office environment with standard office equipment. A large portion of the responsibilities will be working with customers during the open enrollment period for customers

RESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE:

  • Answer and greet customer calls courteously and professionally using company guidelines.
  • Listen attentively to customer needs, show empathy, and clarify requirements for first-contact resolution.
  • Confirm customer understanding of solutions and provide additional assistance or education as needed.
  • Prepare accurate work and update customer tickets/files in the system.
  • Communicate effectively with customers and team members to ensure timely resolution of requests.
  • Transfer misdirected customer requests to the appropriate party.
  • Participate in activities to enhance customer satisfaction and business performance.
  • Maintain broad knowledge of company services, specializing in one or more service areas (e.g., Benefits, HR).
  • Perform other duties as assigned.

REQUIRED EXPERIENCE FOR CUSTOMER SERVICE REPRESENTATIVE:

  • Customer service or call center experience is desirable.
  • High School diploma or GED

SKILLS AND QUALIFICATIONS FOR CUSTOMER SERVICE REPRESENTATIVE:

  • No previous experience required
  • Knowledge of basic computer operations
  • Ability to demonstrate excellent customer service/support skills
  • Ability to demonstrate excellent written and oral communication skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. Weve also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.