PAR - Call Center

1 month ago

Bellingham, United States PeaceHealth Full time
Job Description

Description

PeaceHealth is seeking a Patient Access Representative - PeaceHealth Medical Group for a Full Time, 1.00 FTE, Day position. The general salary range for this job opening at PeaceHealth is $22.14 - $29.90. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc. *** CALL CENTER, Onsite***Hours Monday- Friday 8am-5pm **

***Hiring Bonus may be Available. ***

Spotlight on PeaceHealth St. Joseph Medical Center | Bellingham, WA A Better Workplace Community

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the position:
  • Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
  • Collects patient balances, co-payment, co-insurance, or other payment types.
  • Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
  • Responds to customer's inquiries.
  • Assists with departmental coverage as needed.
  • Manages daily appointment schedules which may include reminder calls and calling all referrals.
  • May transport patients utilizing escort or wheeled transport equipment.
WHAT I BRING:
  • One year of medical office or related customer service experience required.
  • Strong background in customer service may be considered in lieu of medical office or related experience.
  • Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
  • Knowledge of insurance process and regulations preferred.
  • Experience with Microsoft Office applications, including Word, Excel, and Outlook preferred.
  • Must be able to manage conflict effectively and professionally.
  • Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
  • Good customer service skills and good interpersonal skills.
  • Ability to lift objects weighing 50 lbs. or less.

For a full description of the position, or for questions, please email [email protected] .

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.

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