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Store Manager

3 months ago


Boston, United States Little Words Project Full time

We are looking for a responsible Store Manager to help oversee and operate our Boston retail location. Our Store Manager will oversee the team and model best practices such as sharing the LWP brand story, providing personalized recommendations and guiding each customer through their shopping experience in-store. The Store Manager will lead the store team’s scheduling, people management, performance management, and talent acquisition. Additionally, this Store Manager will either have a special focus on leading the store's visual merchandising and inventory processes OR leading the store's marketing - dependent on candidate experience. Core Responsibilities Ownership of the location’s success and supervise and motivate staff to perform their best Work with the Regional Manager to ensure the store team meets its efficiency and customer satisfaction goals Manage in-store beading table appointments and parties Facilitate in-store birthday parties and other special events Fulfill in-store custom orders by beading bracelets and contacting customers when complete Train, coach, and support new and existing Sales Associates Navigate change and effectively guide others in the dynamic retail environment Open and close the store independently Manage the creation and distribution of store schedule (in partnership with the Regional Manager) Lead the team for operational tasks such as inventory intake, visual merchandising, clienteling, and KPIs Monitor and maintain store inventory and communicate product needs to the Regional Manager Independently create and distribute the store schedule based on business needs and guest traffic Performance management, including administration of development plans, performance reviews, constructive feedback, and performance improvements. Collaborate with the Regional Manager to identify staffing needs and partake in the recruitment process Organize team-building activities and events Visual Merchandising & Inventory Responsibilities/Qualifications Meet with the HQ team weekly to review visual merchandising and inventory levels Receive all incoming merchandise through our ERP platform (Netsuite) and flag any discrepancies Lead weekly and quarterly cycle counts and report all findings to the operations team Manage inventory levels to ensure displays and available stock are up to standard Lead product knowledge for each launch Proven experience in inventory management and ERP System(s) (Netsuite is a plus) Experience in visual merchandising and a keen eye for aesthetics Marketing Responsibilities/Qualifications Plan and execute in-store events/activations and activations to enhance customer experience Implement clienteling techniques to build strong relationships with customers Generate creative and engaging social media content that aligns with the brand identity Develop and nurture relationships with brand ambassadors/local influencers, leveraging their influence to enhance brand awareness Experience in retail marketing, including clienteling and events Familiarity with social media and trends Experience with CRM systems (Endear is a plus) Key Qualifications Store Manager or Assistant Store Manager Experience (or relevant management experience) 6+ years' of customer service industry experience 3+ years' of retail leadership experience Proficient in MS Office (MS Excel in particular) Problem-solving attitude Proven experience in people management, preferably in a retail environment Experience in attracting, developing, and motivating top talent Experience in developing collaborative relationships and influencing teams Manage conflict, lead, and hold others accountable Must be able to work weekends and holidays Passion for learning, sharing LWP's core values, including positivity and kindness Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile How many years of retail experience do you have? How many years of customer service experience do you have? Do you have visual merchandising experience? Do you have inventory management experience? What are your salary expectations? * Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Little Words Project’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 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Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... 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