Bilingual Spanish

Pay Base pay range: $19.00/hr - $20.00/hr Location Hybrid role: approximately 25% time in office, remainder remote. Company Overview Attain Finance has over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our portfolio includes brands such as Cash Money, LendDirect, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. We value innovation and collaboration and offer a dynamic team environment. Responsibilities The Bilingual Account Specialist engages with clients who have overdue accounts, negotiates repayment plans, and ensures compliance with company policies and legal regulations. Fluency in English and Spanish is required to communicate effectively with a diverse customer base. Contact customers by phone, email, or mail in both languages to recover outstanding debts Negotiate payment arrangements and settlements in line with company guidelines Maintain accurate records of all communications and recovery activities Resolve account discrepancies in collaboration with internal departments Escalate unresolved or high?risk accounts to supervisors or legal teams Provide second?voice support for escalated calls in both languages Participate in team meetings and training sessions to stay updated on policies and best practices Meet or exceed individual and team recovery targets Ensure compliance with FDCPA, FCRA, and other regulatory requirements Deliver exceptional customer service while maintaining professionalism and confidentiality Qualifications 1+ year experience in collections, customer service, or financial services Fluency in English and Spanish Strong communication and negotiation skills across languages Ability to handle sensitive conversations with empathy and professionalism Familiarity with debt collection laws and practices Proficiency in Microsoft Office (Word, Excel, Outlook) Strong attention to detail, organizational skills, and decision?making abilities Ability to work independently and collaboratively in a team environment Work Environment & Requirements Full?time position with flexible scheduling, including rotational shifts Must be able to work in a fast?paced, high?volume call center environment Remote work requirements Quiet, private workspace free of background noise Hardwired connection to modem using ethernet cable High?speed internet (minimum 50?Mbps download & 5?Mbps upload) Remote work: 3 days at home, 2 days in office; subject to change based on productivity results Education High School Diploma, GED, or equivalent experience (minimum) Associate degree or higher preferred Commitment to continuous learning and applying industry best practices throughout the client life cycle Hours of Operation Monday?Friday 8:00?AM?9:00?PM Eastern; Saturday 8:00?AM?12:00?PM Eastern. Benefits All full?time employees are eligible for Paid Time Off, Medical, Dental, Vision, 401(k), Life Insurance, Disability, and other voluntary coverages. EEO Statement Attain Finance supports Equal Employment Opportunity. Attain (dba Cash Money, LendDirect, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to providing equal employment opportunity to all qualified employees and applicants. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. Attain is also committed to providing reasonable accommodation to qualified employees with protected disabilities as required by federal and state/provincial law. Notice to Job Applicants Attain will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized CURO representatives' email addresses will end in @curo.com, @first?heritage.com, @heightsfinance.com, and @cashmoney.ca. Base Hourly Rate The base hourly range reflects the anticipated hourly pay based on the state average. The actual hourly offered will be determined by various factors, including location, skills, knowledge, competencies, and experience. Employer Information All full?time employees are also eligible for the benefits listed above. Additional Information The employer participates in E-Verify for U.S.-based hires. #J-18808-Ljbffr