Associate, Client Technical Support
1 month ago
Position Type:
Regular Your opportunityThe CS&S Client Technical Support Associate responds to tier II escalated technical inquiries from internal and external clients regarding online access and navigation of website, systems and accounts. Our goal is to support the one call resolution, while still providing a means for further escalation if necessary. Additionally, we provide Client Support and Protection typically related to online access attempts via our electronic channels. We strive to execute the balance of being productive and efficient, while delivering exceptional client service.What you haveMinimum of one-year prior client service experience required.
2+ years of prior client service experience preferred .1 year or more of Financial Services industry experience preferred.Proven experience utilizing strong troubleshooting techniques, de-escalating, and problem solving, ideally in a Call Center environment.Excellent interpersonal skills, including proven listening skills, and the ability to effectively communicate technical trouble shooting steps in a detailed, well-organized manner over the phone.There are various schedules of weekdays, and early evenings.Excellent knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through
complex
softwareExcellent knowledge of the Internet, ISP's and common browsers such as Internet Explorer, Chrome, Safari and Firefox and a high-level understanding of Apple and Android based mobile devicesDemonstrates a technical aptitude by quickly assimilating technical concepts and new technologyExperience working in a team environment, including sharing feedback and knowledge with peersPassion for service, positive attitude, enthusiasm, professionalism, and strong client focusAdept at anticipating and adapting to changing job needs with exceptional resultsPromotes and embraces positive client interactions, as well as personal, team, and company improvementBeing efficient in utilizing many diverse resources and computer screens simultaneously while delivering exceptional service over the phone.Effective critical thinking and problem solving through probing question to identify solutions in unique situations, while demonstrating sound business judgement.In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you - both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance
#J-18808-Ljbffr
We have other current jobs related to this field that you can find below
-
Senior Technical Trainer
4 weeks ago
Irving, United States FST Technical Services Full timeGENERAL DESCRIPTION The Senior Technical Trainer will lead and drive to completion all assigned duties to enable the Technical Training Department to provide equipment training to customers and internal service personnel. The ideal candidate will have at least 5 years' experience in the semiconductor industry and 3 years' of training experience. ROLES &...
-
Senior Technical Trainer
2 weeks ago
Irving, United States FST Technical Services Full timeGENERAL DESCRIPTION The Senior Technical Trainer will lead and drive to completion all assigned duties to enable the Technical Training Department to provide equipment training to customers and internal service personnel. The ideal candidate will have at least 5 years' experience in the semiconductor industry and 3 years' of training experience. ROLES &...
-
Senior Technical Trainer
4 weeks ago
Irving, United States FST Technical Services Full timeJob DescriptionJob DescriptionGENERAL DESCRIPTIONThe Senior Technical Trainer will lead and drive to completion all assigned duties to enable the Technical Training Department to provide equipment training to customers and internal service personnel. The ideal candidate will have at least 5 years' experience in the semiconductor industry and 3...
-
Senior Technical Trainer
2 weeks ago
Irving, United States FST Technical Services Full timeJob DescriptionJob DescriptionGENERAL DESCRIPTIONThe Senior Technical Trainer will lead and drive to completion all assigned duties to enable the Technical Training Department to provide equipment training to customers and internal service personnel. The ideal candidate will have at least 5 years' experience in the semiconductor industry and 3...
-
Technical Support
4 weeks ago
Irving, United States Flowserve Full timeThe Technician is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables. Responsibilities & Requirements:- Manage, deliver, and support IT initi Technical Support, Support, Technical, Systems Analyst, Business Analyst, Business Operations, Manufacturing,...
-
Associate Technical Account Manager
4 weeks ago
Irving, United States tapwage Full timeWe are actively seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product,...
-
Associate Technical Account Manager
4 weeks ago
Irving, United States Yardi Systems, Inc. Full timeAre you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Service's Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide top-notch customer support, focusing on...
-
Associate Technical Account Manager
4 weeks ago
Irving, United States Yardi Systems Full timeAre you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Service's Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide top-notch customer support, focusing on...
-
Associate Technical Account Manager
2 weeks ago
Irving, United States Yardi Systems, Inc. Full timeAre you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Service's Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide top-notch customer support, focusing on...
-
Associate Technical Account Manager
4 weeks ago
Irving, United States Yardi Systems Full timeAre you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Service's Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide top-notch customer support, focusing on...
-
Associate Technical Account Manager
3 weeks ago
Irving, United States Yardi Systems Full timeAre you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Service's Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide top-notch customer support, focusing on...
-
Technical Support Specialist
3 weeks ago
Irving, United States Apex Systems Full timeTechnical Customer Support Specialist @ MicrosoftSummary:The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.Job Responsibilities:Your Responsibilities...
-
Technical Support Specialist
3 weeks ago
Irving, United States Apex Systems Full timeTechnical Customer Support Specialist @ MicrosoftSummary:The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.Job Responsibilities:Your...
-
Technical Support Specialist
3 weeks ago
Irving, United States Apex Systems Full timeTechnical Customer Support Specialist @ MicrosoftSummary:The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.Job Responsibilities:Your...
-
Technical Support Specialist
3 weeks ago
Irving, United States Apex Systems Full timeTechnical Customer Support Specialist @ MicrosoftSummary:The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.Job Responsibilities:Your...
-
Technical Support Specialist
3 weeks ago
Irving, United States Apex Systems Full timeTechnical Customer Support Specialist @ MicrosoftSummary:The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.Job Responsibilities:Your...
-
Client Relations Associate
2 months ago
Irving, United States Elite GI. Full timeAt Elite Generations, our dedicated team is deeply committed to making a positive impact on our community. We're looking for a Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll take a proactive approach to support innovative...
-
Client Relations Associate
2 weeks ago
Irving, United States Elite GI. Full timeAt Elite Generations, our dedicated team is deeply committed to making a positive impact on our community. We're looking for a Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll take a proactive approach to support innovative...
-
Client Relations Associate
2 weeks ago
Irving, United States Elite GI. Full timeJob DescriptionJob DescriptionAt Elite Generations, our dedicated team is deeply committed to making a positive impact on our community. We're looking for a Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll take a...
-
Client Relations Associate
2 weeks ago
Irving, United States Elite GI. Full timeAt Elite Generations, our dedicated team is deeply committed to making a positive impact on our community. We're looking for a Client Relations Associate to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll take a proactive approach to support innovative...
