Ancillary Front Office Representative

3 weeks ago

St Augustine, United States Southeast Orthopedic Specialists Full time
ANCILLARY FRONT OFFICE REPRESENTATIVE

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business We offer our Full-Time Employees a robust BENEFITS PACKAGE that includes the following:

  • Competitive Health & Welfare Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan after 6 months of service with company match
  • Employee Assistance Program available 24/7
  • Employee Appreciation Days/Events
  • Paid Time Off & Paid Holidays
  • AND MORE
As Southeast Orthopedic Specialists continues to grow, we are actively hiring a Full-Time Ancillary Front Office Representative for our Southpark Clinic located in St. Augustine, FL Please see below for the functions and requirements needed in order to be considered for this position:

GENERAL SUMMARY

This position is responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographic, insurance information, and collecting patient payments.

ESSENTIAL FUNCTIONS
  • Promptly greets and acknowledges patients. Informs MAs and Providers of patient's arrival through CPS, using Appointment Status'
  • Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients account.
  • Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Also, making sure all required Authorizations and or referrals are attached to the appointment for that DOS.
  • Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
  • Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
  • Evaluates patient financial status and establishes payment plans based upon authority levels.
  • Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
  • Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
  • Schedules follow up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral and send request to PCP via CPS.
  • Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
  • Communicates with the patients in the lobby if the physician or provider is running behind schedule.
  • Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.
  • Maintains strictest patient confidentiality.
  • Maintains a clean and organized front office workspace.
  • Follows established Front Office SOP's.
  • The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.
EDUCATION
  • High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
  • Successful candidate must have a minimum of one year of patient registration experience in a medical
  • office or healthcare setting.
  • Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
  • Must be able to communicate effectively with physicians, patients, and the public and be capable of
  • establishing good working relationships with both internal and external customers.
  • Bilingual (English/Spanish) strongly preferred. Previous experience in collecting money is preferred.
KNOWLEDGE
  • Knowledge of insurance rules and regulations including eligibility and referral requirements (Able to verify eligibility of each payer, per patient according to defined parameters)
  • Knowledge of medical terminology and HIPAA Guidelines.
  • Computer knowledge, including Windows based programs.
SKILLS
  • Skill in customer service and an understanding of Southeast Orthopedic Specialists' code of conduct and culture.
  • Skill in communicating effectively with physicians, clinical staff and the public.
  • Skill in establishing good working relationships with both internal and external customers.
ABILITIES
  • Ability to maintain patient confidentiality.
  • Ability to communicate with upset and frustrated patients while consistently providing excellent customer service (Demonstrate empathy, concern, good listening skills, etc.) compassion for all patients.
ENVIRONMENTAL WORKING CONDITIONS
  • Normal office environment.
  • Some travel between various clinic locations.
PHYSICAL/MENTAL DEMANDS
  • Requires sitting and standing associated with a normal office environment.
  • Some bending and stretching required.
  • Manual dexterity using a calculator and computer keyboard.


** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. **

QUESTIONS?

CONTACT HR@SE-ORTHO.COM

  • Ancillary Front Office Representative

    3 weeks ago

    Saint Augustine, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionANCILLARY FRONT OFFICE REPRESENTATIVEEstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star...

  • Ancillary Front Office Representative

    1 month ago

    Saint Augustine, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionANCILLARY FRONT OFFICE REPRESENTATIVEEstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star...

  • Front Office Representative

    1 month ago

    Saint Augustine, United States Center for Orthopedic and Research Excel Full time

    Job DescriptionJob DescriptionFRONT OFFICE REPRESENTATIVEEstablished in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care...

  • Front Office Manager

    2 weeks ago

    St. Louis, United States Hilton Hotels & Resorts Full time

    As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for pe Office Manager, Manager, Office, Operations, Hospitality, Business Services, Hotel

  • Supervisor, Clinical Office

    1 week ago

    St. Louis, United States Washington University in St. Louis Full time

    Supervises daily activities of clinical offices, including the medical assistant, front desk, billing staff, and ancillary services associated with patient care. PRIMARY DUTIES AND RESPONSIBILITIES: Supervises support staff involved in clinical activ Supervisor, Medical, Staff, Event, Patient, Billing, Healthcare, Education

  • Front Office Coordinator Lead

    2 weeks ago

    St Petersburg, United States Clear Sight Partners Full time

    Job Type Full-time Description Are you looking for an opportunity to grow in your career? At Pasadena Eye Center, a Sight360 company, we are building the region's premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients...

  • Front Office Coordinator Lead

    2 weeks ago

    St. Petersburg, United States CLEAR SIGHT PARTNERS Full time

    Job Type Full-timeDescriptionAre you looking for an opportunity to grow in your career?At Pasadena Eye Center, a Sight360 company, we are building the region's premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients across...

  • Front Office Coordinator Lead

    1 week ago

    St Petersburg, United States Clear Sight Partners Full time

    Job Type Full-time Description Are you looking for an opportunity to grow in your career? At Pasadena Eye Center, a Sight360 company, we are building the region's premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients...

  • Front Office Coordinator Lead

    4 days ago

    St Petersburg, United States Clear Sight Partners Full time

    Job Type Full-time Description Are you looking for an opportunity to grow in your career? At Pasadena Eye Center, a Sight360 company, we are building the region's premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients...

  • Clinical Informatics Specialist, Ancillary, Information Services Full-Time

    1 week ago

    St. Augustine, United States Flagler Health+ Full time

    A Bachelor's Degree or equivalent combination of education and relevant work experience is required.Preferred: Master's Degree and related IT certifications are preferred. Must have knowledge of and experience using software applications (word processing, spreadsheets, databases). Examples of relevant work experience include minimum 5 years of one or a...

  • Front Office Associate

    4 weeks ago

    St Paul, United States Nystrom & Associates, Ltd. Full time

    As a. Front Office Associateat. Nystrom & Associates'La Crosse, W - Iclinicyou will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaiso Office Associate, Associate, Office, Mental Health, Business Services

  • Front Office Agent

    2 weeks ago

    St Louis, United States Loews Hotels Full time

    Front Office Agent (On Call) Live! by Loews St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews...

  • Front Office Agent

    2 weeks ago

    St Louis, United States Loews Hotels Full time

    Front Office Agent (On Call) Live! by Loews St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally...

  • Front Office Agent

    4 days ago

    St Louis, United States Loews Hotels Full time

    Front Office Agent (On Call) Live! by Loews St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews...

  • Front Desk Supervisor

    2 weeks ago

    St Louis, United States Hampton Inn & Suites Full time

    4200 Midamerica Lane South St. Louis I-55 & Butler Hill Road We are seeking a friendly, energetic and dependable Front Desk Supervisor to join our team of professionals! The scope of this position is to ensure the satisfaction of our guests, focus and train staff on customer service and develop and maintain service programs. Responsibilities of Front Desk...

  • Assistant Front Office Manager

    2 weeks ago

    St. Louis, United States LM SERVICES CORPORATION GROUP Full time

    Job DetailsLevelManagementJob LocationSheraton West Port Plaza - St. Louis, MOPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$18.00 - $21.00 HourlyTravel PercentageNegligibleJob ShiftAnyJob CategoryHospitality - HotelDescriptionOrchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the...

  • Office Assistant

    6 days ago

    Saint Augustine, United States Cat's Paw Marina Full time

    _Marina Office Assistant _ Cat’s Paw Marina is a dry storage facility and fuel dock located at the mouth of the San Sebastian River and next to the Home Depot off of US-1. We are seeking a full-time employee for the office to grow with the company as improvements are made. The primary responsibilities of the position include but are not limited to: -...

  • Front Desk Supervisor

    2 weeks ago

    St Louis, United States CoralTree Hospitality Group Full time

    Assist with the day to day management of the Front Office operations. Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, g Front Desk, Supervisor, Operations, Experience

  • Member Services Representative

    3 weeks ago

    St Louis, United States Ultimate Staffing Full time

    - Member Services Reps assist customers with drug benefit related questions and all front-line inbound and outbound calls. - Ensure all customers receive an excellent level of customer service. - Follows established procedures, processes and standard Member Services, Member Service, Representative, Customer Service, Healthcare, Staffing, Retail

  • Front Desk Supervisor

    2 weeks ago

    Port St Lucie, United States Water's Edge Dermatology Full time

    Water's Edge Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology. Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 86...