Hotel Reservations

Essential Job Functions:

• Provide superior service to all customers.
• Answer and assist all calls presented within the Guest Services, PBX and Front Desk areas.
• Accurate reservations input into property reservations system.
• Accurate checking in and checking out/posting of hotel guests.
• Responsible for the daily maximization and occupancy and rate goals.
• Responsible for assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries.
• Responsible for accurate data entry into all hotel and casino systems.
• Complete daily reports and checklists.
• Deliver/sort mail; bulk mailings.
• Notify the Hotel Supervisor of any inventory shortages with room blocks or event blocks.
• Assist in baggage and coat check customer service.
• Greet group guests visiting the property.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

• Perform miscellaneous duties as assigned.
• Maintain complete knowledge of departmental policies, procedures and service standards.

• Experience Required: Guest Service Center Agent or similar experience.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Professional and positive demeanor. Excellent customer service skills, outstanding verbal and written skills, detail oriented.Ability to communicate clearly and accurately with all external & internal customers. Must be able to work weekends, evenings and holidays.Knowledge of hotel and casino system helpful.Able to prioritize tasks and adapt to change as necessary. Strong computer skills.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Must be able to pass Rising Star Hotel Comping Test.