NOC Analyst II

4 weeks ago


Louisville, United States CareerBuilder Full time

Job Description

Job Description

SUMMARY:

The NOC Analyst II is responsible for supporting, troubleshooting, and monitoring the enterprise network infrastructure of Churchill Downs Incorporated and its related properties.
Location and Hours:
100% on-site in Louisville, KY
Sunday - Thursday, 11:00am - 7:00pm EST

ESSENTIAL DUTIES and RESPONSIBILITIES include the following:
Ensure the successful and continued operation of the companys network infrastructure.
Management and ownership of user requests and network infrastructure incidents
Investigate network issues and bring resolution within stated SLA parameters.
Provide Root Cause Analysis (RCA) to operations, engineering team or customers, upon request.
Provide technical input (both verbal and written) for Incident and Change
Troubleshoot, maintain, and repair network problems according to Service Level Agreements
Monitoring and reporting of the network infrastructure operations across the enterprise.
Plan and execute changes to the network infrastructure.
Gather and compile documentation and diagrams as required.
Update and maintain network management application databases and CMDB tools.
Ensure that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
Perform related duties as assigned.
REGULATORY
Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license.
EDUCATION and EXPERIENCE:
2+ years of experience managing and configuring Cisco hardware.
Current Network+ or CCNA certification
ITIL or Six Sigma certification preferred.
3+ year of experience configuring, monitoring and managing Cisco routers and switches, Palo Alto Firewalls and enterprise grade load balancers.
Experience with packet capture technologies such as Wireshark and NetScout.
Knowledge of routing and switching, including BGP, OSPF and EIGRP
Knowledge of Windows and Linux-based platforms
Demonstrated knowledge and experience of using network analysis, management and performance monitoring tools to diagnose problems and determine root cause.
WiFi troubleshooting and/or experience with networked IT systems.
Highly capable of working in a fast-paced environment.
Exceptional oral and written communication skills.
Action-oriented individual that is a self-starter.

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