Customer service consultant

2 weeks ago


Dublin, United States Randstad Full time

The Quality & Training Coordinator is responsible for monitoring and analyzing customer contact quality while developing resources and training for the customer support team within the Managed Care Department. This role focuses on evaluating customer service quality for retail independent member pharmacies, emphasizing employee training, customer escalation resolution, and quality management. Key responsibilities include supporting the Training and Performance Monitoring Consultants, training new hires, reviewing customer interactions for quality, identifying training opportunities, and collaborating with internal teams to enhance training and quality processes.

salary: $21.99 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

  • Provide direct support to the Training Consultant and Performance Monitoring Consultant
  • Perform direct training to new hires and assist in maintaining internal resources to support ongoing training
  • Review quality of customer interactions
  • Communicate training opportunities when present
  • Collaborate with internal team(s) to identify opportunities and obtain necessary documentation to support training and quality reviews


Skills Customer Service Client Service Customer support
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

  • Dublin, United States ICONMA Full time

    Our Client, a Clinical company, is looking for a Customer Service Consultant for their Remote location. Responsibilities: Quality & Training Coordinator is responsible for monitoring, analyzing, reviewing customer contact quality, resource creation, and support team training. The Managed Care Department has a Pharmacy Services Administrative Organization...


  • Dublin, United States A-Line Staffing Solutions Full time

    A-Line Staffing is now hiring a Customer Service Consultant - fully remote. The Customer Service Consultant would be working for a Fortune 500 company and has career growth potential. This would be full time / 40 hours per week. If you are interested Customer Service, Consultant, Training, Service, Staffing, Customer, Retail


  • Dublin, Ohio, United States FedEx Full time

    Customer Service Role at FedExAs a Customer Service Representative at FedEx, you will be responsible for:Providing exceptional customer service to ensure customer satisfaction and loyalty.Assisting customers with their queries and resolving any issues in a timely and professional manner.Working collaboratively with the store team to achieve sales and...


  • Dublin, Ohio, United States FedEx Full time

    FedEx Retail Customer Service AssociateAs a Retail Customer Service Associate at FedEx, you will play a key role in delivering exceptional customer experiences. Your responsibilities will include:Providing consultative support to customers in a retail environment, understanding their individualized needs and preferences.Assisting supervisors and team members...


  • Dublin, California, United States LAMPS PLUS Full time

    Job SummaryThe Customer Service Representative will provide exceptional customer service and support to Lamps Plus customers. This role involves assisting customers with purchases, determining their needs, and following through on sales details.Key ResponsibilitiesProvide a positive shopping experience to customers through excellent customer service and...


  • Dublin, California, United States LAMPS PLUS Full time

    Job SummaryThe Customer Service Associate/Retail Sales Associate will learn to perform various tasks associated with the physical operation of the store under the supervision of the store management. The ideal candidate will achieve sales goals and provide customer service that impacts store profitability through increased sales volume.Key...


  • Dublin, Ohio, United States Walmart Full time

    Unlock Your Potential as a Pantry Lead Consultant at WalmartAre you a visionary leader with a passion for driving sales and exceeding customer expectations? Do you have what it takes to inspire and motivate a team to deliver exceptional results? As a Pantry Lead Consultant at Walmart, you'll have the opportunity to make a real impact on our business and help...

  • PLM Consultant

    4 weeks ago


    Dublin, Ohio, United States VDart, Inc. Full time

    {"h1": "PLM Consultant Job Description", "p": "At VDart Group, we are seeking a highly skilled PLM Consultant to join our team. As a PLM Consultant, you will be responsible for providing expertise in multiple PLM platforms, including 3DEXPERIENCE and Teamcenter. Your key responsibilities will include blueprinting and consulting on transforming customer PLM...


  • Dublin, Ohio, United States Germain Honda of Dublin Full time

    Service Advisor Opportunity at Germain Honda of DublinGermain Honda of Dublin is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will be the first point of contact for our customers, providing exceptional service and ensuring a seamless experience in the service lane.Responsibilities:Answer service calls and set...

  • Sales Consultant

    2 weeks ago


    Dublin, United States Woodhull, LLC Full time

    Job DescriptionJob DescriptionDescription:Job Summary:The Sales Consultant will market and sell the full line of award winning Ricoh software solutions and document management products to customers in the marketplace.Duties/Responsibilities:Develop net new business (both outside/in-territory and in-office cold calling).Build and maintain relationship with...


  • Dublin, Ohio, United States Midwestern Auto Group Full time

    Service Advisor Job DescriptionWe are seeking a skilled Service Advisor to join our team at Midwestern Auto Group. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department.Key Responsibilities:Greet customers promptly and obtain necessary informationClearly report...

  • SAP ABAP Consultant

    4 weeks ago


    Dublin, Ohio, United States Diverse Lynx Full time

    SAP ABAP Consultant RoleAt Diverse Lynx LLC, we are seeking a highly skilled SAP ABAP Consultant to join our team. As a key member of our team, you will be responsible for working on SAP ABAP for HANA and non-HANA projects, utilizing your technical skills to consume and create CDS views in ABAP programs, data modeling in HANA Studio, and code push down...

  • Customer Service Lead

    4 weeks ago


    Dublin, Ohio, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of Customer Service Representatives.Key Responsibilities:Provide...


  • Dublin, Ohio, United States Symbiotic Corp. Full time

    Customer Service Representative OpportunityAre you a customer service professional seeking a challenging and rewarding role? Symbiotic Services is recruiting a Customer Service Representative for a well-established leader in the printing industry. This company produces top-quality products for various markets, including cosmetics, personal health care,...


  • Dublin, California, United States All American Label and Packaging Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at All American Label and Packaging. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesBe a customer experience owner, striving to deliver...


  • Dublin, California, United States QCC, LLC Full time

    We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional service levels and providing a positive experience for our customers.Key Responsibilities:Manage customer complaints efficiently and resolve...


  • Dublin, California, United States Savers | Value Village Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and operations of our store.Key...


  • Dublin, Ohio, United States Composites One Full time

    Customer Service RepresentativeAt Composites One, our core values of Respect, Teamwork, and Communication drive our success. As a Customer Service Representative, you will be part of a collaborative team that prioritizes customer satisfaction. Your role will involve providing exceptional service, resolving customer inquiries, and contributing to a culture of...


  • Dublin, Ohio, United States Lowe's Full time

    Delivering Exceptional Customer Service at Lowe'sWe're seeking a talented Customer Service Associate to join our team at Lowe's. As a key member of our sales floor team, you'll play a vital role in ensuring our customers receive an exceptional shopping experience.Key Responsibilities:Provide friendly and professional service to customers, answering questions...

  • Customer Service Lead

    4 weeks ago


    Dublin, Ohio, United States Circle K Full time

    As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also provide training assistance to new Customer Service Representatives, perform shift supervision, and complete all store merchandise build-to's. Additionally,...