Multi-Site Manager

divh2Multi-Site Manager/h2pThe Multi-Site Manager position is responsible for leading two sites, managing the overall operations of Urgent Care facilities, ensuring the WellNow mission, vision, culture, and strategy for taking care of patients. They are responsible for the daily operations of their assigned sites including patient satisfaction, revenue, profitability, site organization and inventory, employee engagement, clinical team member selection, performance, and development. The Multi-Site Manager also provides expertise to ensure all patients receive high quality, efficient care./ppSalary: Starting at $60K/ppAt WellNow Urgent Care youll enjoy:/pulliCompetitive salary/liliParental leave/liliContinuing education opportunities/liliMedical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage/lili401(k) plan with a company match for your future financial security/liliFree urgent care visits for you and your immediate family members/liliScrubs provided to ensure a professional and comfortable work environment/liliOpportunities for promotional growth as we continue to expand our presence/liliMonthly bonus based on your performance and productivity/liliAnnual License renewal reimbursement/li/ulpJob Qualifications:/pulliMonitors practice metrics; including patient satisfaction, patient visits and expenditures; identifies opportunities for improvement and executes improvement plans approved by Leadership./liliEnsures patients, visitors, medical staff, colleagues and others are treated with compassion and respect. Strives for excellent patient satisfaction./liliPlaces an emphasis on patient safety, quality, convenience and customer service./liliSupervises the orientation, training and cross training of clinic staff with the assistance of the clinical lead and provider to ensure that all competencies, policies, established practices and standards are followed and adhered to./liliParticipates in the development and leads the execution of UC goals and objectives./liliClearly communicates goals and objectives to employees in partnership with the clinical lead and provider./liliResponsible for employee timekeeping, attendance tracking, absence management, and approvals in a timely manner./liliPartners with Regional Practice Managers and Lead Providers to manage site staffing levels to ensure the office is adequately staffed to serve patients./liliCreates a work schedule for all clinical positions in partnership with clinical lead and provider. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards./liliParticipates in all ordinary functions of management including interviewing and selection of clinical staff, disciplinary actions and performance evaluations./liliIdentifies and mentors team members for promotional opportunities in partnership with clinical lead./liliAddresses individual or team performance deficiencies in collaboration with ROM and HR Business Partner./liliHandles patient and visitor issues and complaints utilizing the grievance policy and procedure in partnership with clinical lead and provider/liliPartners with clinical lead and provider to actively recognize and reward the Site team and individual Site team members for meeting goals and demonstrating behaviors consistent with the companys mission, vision, and values./liliFollow through on programs, practices and team leadership to improve operations, staff retention and employee engagement in partnership with clinical lead and provider./liliSupports pilot initiatives such as, but not limited to new systems, new processes, etc./liliParticipates in grassroots marketing initiatives under the direction of the Marketing team./liliAssists in managing accounts receivables/bad debt for their site./liliOversees all clinic staff and activities to ensure the correct and timely delivery of all services. Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed./liliProvide managerial oversight and leadership for the day-to day quality, service, administrative, and operational components of assigned sites./liliCreate a team environment which encourages positive staff morale, engagement, and commitment to healthcare excellence./liliTrack site turnover and implement action plans to reduce unhealthy turnover/liliCreate a clear vision of the company values and initiatives, build strong relationships within the clinic and organization, being knowledgeable and leading by example./li/ulpMinimum Qualifications:/pulli3+ years of experience in healthcare environment and clinical experience preferred./liliMay be required to work alternate shifts and may be required to float to other clinic locations./liliWill participate in weekend rotation within region as assigned by RDO./liliAbility to work both independently and in a team environment./liliStrong interpersonal and communication skills and the ability to work effectively with a wide range of people./liliSkill in organizing and establishing priorities./liliMust be detail-oriented and well organized./liliMicrosoft Office experience./liliMust have reliable transportation./liliAbility to work flexible schedule including evenings and weekends./liliTravel required approximately 50%./liliEffective communication and interaction with employers, patients, providers, managers and other colleagues/liliA flexible schedule as most of our clinics are open 7 days a week from 7am-11pm/li/ulpWellNow is an EOE/p/div