Customer Service

1 week ago

Norwich, United States Beryl Corp Full time

Operations Greater Manchester Customer Service & Operations Executive

Here at Beryl we have a clear vision... to build a better world by getting more people in cities on bikes. Our aim is to be the UKs leading micro-mobility company, delivering financially sustainable shared schemes to UK communities. We care about safety, the environment, and beautiful design.

Headed up by Emily Brooke, the British inventor and entrepreneur known for developing the Beryl (formerly Blaze) Laserlights used for Santander Cycles, our Head Office space is based in Cambridge Heath in East London, and is the creative hub of the Brand. It is here that critical product design decisions are made, supported by a best-in-class Tech Dev Department.

Teams which support the infrastructure of the business also play a key role in our success, from Operations, Finance and People, to Business Development, Sales and Marketing. Our network of bike workshops are strategically positioned to support our local markets, all underpinned by a dedicated customer service team...

Beryl is growing...fast...and now is the most exciting time to join our team.

THE ROLE:

We are looking for someone to join us to deliver a new and exciting bike share scheme in Greater Manchester. You will become a key component of the team by helping to support Beryls bike-share scheme in coordination with Greater Manchester councils Bee Network travel plan.

Responsibilities:

* Responding to our customers via Intercom live chat, telephone and email in a polite, courteous manner - always going the extra mile to resolve their question, problem or concern

* Act as liaison between our customers and the on-street team

* Accurately documenting all interactions across the various schemes

* Triaging any technical issues and escalating them if necessary

* Planning daily schedules and operational tasks for the team out in the field

* Make yourself familiar with our bike lights and provide excellent customer service for our retail customers

* Suggesting feature improvements for our products based on the interactions youre having with customers

* Work with other departments on the development of our systems and schemes

We need someone who:

* Has 1-3 years customer support or operational experience

* Can communicate confidently and courteously, both written and over the phone

* Is able to juggle and prioritise lots of different tasks in a fast-paced environment

* Has experience with data entry/management; keeping records accurate and up to date

* Is a fast learner and can understand our technology quickly

* Is able to learn and follow processes

* Has excellent attention to detail

* Is interested in career development

Benefits:

* Enhanced parental leave

* Online perks and discounts

* Cycle to work scheme

* Family and friends product discounts

Please note; this role is shift-based, our hours of operation are 6.30am-9pm from Monday to Sunday. Each shift is 10 hours long and you will work 4 days every week, having 3 days off. This means some weekend work, and either an early, daytime or late shift (this will rotate) are involved.

Our office is based in Trafford Park with good transport links to the city centre.

Diversity

At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status.

While upholding the we are committed to continuing to improve our workplace culture and environment. To make sure we are supporting all staff, we have two mental health first aiders and take care to look out for one another. We value employees from diverse backgrounds and family arrangements and have flexible working policies that support our staff in balancing their personal and work lives.

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