Customer Service Assistant

2 weeks ago


Chicago, United States Elevation Academy Full time

Job Title: Customer Service Assistant Location: San Antonio, TX Job Type: Full-time Job Overview: We are seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Service Assistant . In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle customer inquiries, complaints, and requests, ensuring customer satisfaction and a positive experience. Key Responsibilities: Assist customers with product or service information, order tracking, returns, and general questions. Resolve customer complaints, issues, and concerns efficiently and effectively, escalating to a supervisor when necessary. Process orders, returns, and exchanges according to company policies. Collaborate with internal teams (sales, logistics, etc.) to ensure smooth customer service operations. Provide feedback to the management team on recurring customer issues and suggest improvements. Stay up-to-date on company products, services, and policies. Key Qualifications: High school diploma or equivalent; further education or relevant certification is a plus. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work well in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. #J-18808-Ljbffr



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