Mortgage Post Closing Manager

2 weeks ago

Newark, United States Equity Resources Full time

We are looking for a results-oriented, Mortgage Post Closing Manager to join our industry-recognized, family-owned company. A company who recognizes your contributions and has a philosophy of no layoffs during the down-season. A company whose goal and purpose is to Improve the Lives of Families .

We would love for you to take a look at Equity Resources We are a fun and friendly environment where we work together to meet our daily goals. Let's talk about how we can work together

**This opportunity would require you to manage from our Newark, OH office**

Primary Functions:

The primary objective of the Post-Closing & Administrative Support Manager is to oversee various functions within the Post-Closing and Administrative Support areas for the organization to ensure they are running smoothly and meeting established metrics. This includes note check-in, post-closing, insuring, shipping, suspense and trailing documents as well as construction draw tracking, front-desk reception and office management. Ensure closing documents are reviewed and shipped on a timely basis to avoid costly warehouse bank expenses and ensure final loan docs come in and out on a timely basis. As a results-oriented manager, continually review processes to identify and remediate inefficiencies and implement changes.

Duties:

The following duties would be applicable:

  • Manage the functions and monitor daily pipelines of Loan Post-closing, trailing docs, and construction draw tracking to ensure all work is completed in an accurate manner within timing requirements.
  • Lead, manage, and support the receptionist and administrative team, ensuring effective coverage, seamless operations, and high standards of customer service across all client-facing and back-office functions.
  • Review and reorganize resources within the department as necessary to ensure even flow of business and make suggestions for reallocation of resources as projects complete and shift to other priorities.
  • Meet with employees on a regular basis to assign/review daily production goals and ensure work is being completed; make suggestions for better productivity and re-organize as needed.
  • Monitor and report monthly performance volume and metrics; meet with employees to share results and make recommendations.
  • Continually assess processes and procedures to identify opportunities for better workflow and/or efficiencies within both the post-closing and administrative arenas; implement creative strategies for improvement.
  • Ensure the smooth operation of daily office activities, including managing supplies, maintaining office equipment, and overall office upkeep.
  • Train and develop employees in both areas to do their job effectively, ensuring changes in process are appropriately communicated and implemented throughout the team; ensure appropriate cross-training in order to develop employees, ensure coverage in areas as volume fluctuates, and ensure Raving Fan customer service. Maintain up-to-date, clear instruction manuals for all positions.
  • Perform general management responsibilities, to include: responding timely to employee issues and questions, assisting in the staffing and hiring process for department positions; coaching and motivating employees to obtain their best, reviewing performance both formally and informally, and maintaining confidential employee records and correspondence.
  • Promoting and ensuring our goal of creating Raving Fans is a department and individual focus at all times - for both loan officers and borrowers.
  • Learn and remain up-to-date on the responsibilities and daily flow of each department position in order to answer questions and identify inefficiencies, streamlining opportunities, and potential improvements.
  • Stay informed about changes in mortgage laws and regulations, and ensure all administrative processes are compliant with these changes and company policies.
  • Lead and manage various administrative projects, ensuring they are executed effectively, completed within deadlines, and aligned with project goals.
  • Respond effectively and timely to calls and emails regarding miscellaneous inquiries, escalated requests, and issues regarding setup and closing of loans.
  • Maintain a high level of confidentiality at all times and ensure the office adheres to industry-specific regulations.
  • Any other duties as assigned.
Requirements

Position Requirements:

Required for this position: attention to detail, advanced organization skills, independent thinking, ability to visualize cause and affect relationships of documents, ability to review and understand federal and state laws, excellent communication skills, high level of accuracy. Maintain a high level of proficiency in the residential mortgage process.

Education and Experience:
  • Bachelor's degree in Business Management, Finance, Administration (or equivalent combination of education and experience).
  • Minimum 2 years' experience in leading or directing teams, including coaching, development, and process improvement.
  • Knowledge of federal conventional and governmental real estate lending guidelines, as well as knowledge of residential mortgage processing, underwriting, and closing procedures is preferred but not required.
  • Must possess demonstrated teamwork and customer service skills.
  • Proven track record in working with all levels of staff and management.
  • Strong desire to excel in a competitive environment.
  • Demonstrated proficiency with computer systems and software programs including Microsoft Word, Excel, and Outlook required; experience with electronic mortgage processing systems such as Encompass preferred.
  • Strong written and verbal communication skills.
  • Self-motivated with ability to think creatively and solve issues independently without intervention.
  • Ability to effectively communicate to co-workers, outside vendors, and lenders.
  • Ability to apply common sense understanding to carry out detailed written or oral instructions.

Office Hours:

Monday through Friday 8:30 a.m. to 5:30 p.m., within the Newark Office.

About Us:

Equity Resources, Inc. is a privately owned and operated mortgage bank headquartered in Newark, Ohio. We are licensed in 21 states, including Washington D.C., and operate branch offices in many of those locations.

Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families . We pride ourselves in creating Raving Fans of our customers and our employees. We are celebrating 31 years in business and are continuing to grow Come join our team

Equity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more

Equity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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