Customer Service Representative

1 week ago

Allentown, United States Allentown Parking Authority Full time

Job Type

Full-time

Description

Are you passionate about serving your community and helping others? We are seeking a dedicated and empathetic Customer Service Representative to join our team. We believe that exceptional customer service is at the heart of our mission, and we are seeking a dedicated Customer Service Representative who shares our passion for community and service excellence.

The mission of the Allentown Parking Authority is to operate, monitor, and maintain convenient and accessible parking facilities and on-street parking opportunities within the City of Allentown. The Allentown Parking Authority works to balance the parking needs of residents, employees, business and property owners, and visitors while enforcing parking ordinances and providing appropriate access to parking.

The Customer Service Representative performs a variety of duties to provide understanding and compassionate service to our customers. This position has a responsibility to the community to treat everyone with respect and fairness with customer service being the number one priority. The Customer Service Representative reports directly to the Manager/Supervisor of Customer Service.

ESSENTIAL FUNCTIONS

  • Community Engagement:
  • Act as an ambassador for the Parking Authority by providing courteous and helpful interactions with residents, visitors, and business owners
  • Educate the public on parking regulations, helping them to understand the reasons behind the rules and the benefits to the community
  • Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible
  • Provide Outstanding Customer Service:
  • Engage with customers in a friendly and professional manner, assisting with parking inquiries, payment processing, and issue resolution
  • Answer phones, work at the front window receiving and recording payments, selling permits
  • Handling Inquiries and Complaints:
  • Respond to customer questions and concerns via phone, email, and in-person, ensuring all interactions are handled with empathy and efficiency
  • Process Payments and Transactions:
  • Accurately handle cash, credit, and electronic payments for parking fees, permits, fines, while maintaining confidentiality and security
  • Assist with Permit Applications:
  • Guide customers through the permit application process, ensuring all documentation is complete and accurate
  • Support Parking Operations:
  • Collaborate with other departments to ensure smooth parking operations and address any issues that arise
  • Maintain Records:
  • Keep records or customer interactions, transactions, and feedback, using them to improve service quality
  • Input police tickets
  • Maintain accurate records of citations, warnings, and interactions with the public.
  • Contribute to a Positive Work Environment:
  • Work closely with team members to ensure a supportive and collaborative atmosphere
  • Conflict Resolution:
  • Handle disputes and challenging situations with tact and diplomacy, aiming to de-escalate tensions
  • All other duties as assigned
Requirements

QUALIFICATIONS
  • High School diploma or GED
  • Must possess and maintain a valid driver's license
  • Must be able to sit and/or stand for long periods of time
  • Prior experience in customer service, community relations, or law enforcement is preferred
  • Skills
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with a diverse customer base
  • Customer-Centric Attitude: A genuine desire to help others, with a focus on providing solutions that enhance customer satisfaction
  • Problem-Solving Abilities: Ability to think quickly and make decisions under pressure
  • Attention to Detail: Strong organizational skills with a keen eye for detail, especially when handling transactions and customer records
  • Technological Proficiency: Comfortable using customer service software, payment processing systems, and basic office applications such as Microsoft Suite (Word, Excel, Teams, Outlook, & PowerPoint)
  • Ability to remain calm in stressful situations
  • Personal Attributes
  • A positive attitude with a focus on community well-being
  • Empathy and patience in dealing with diverse populations
  • A commitment to fairness and integrity in all actions
WHY JOIN US
  • Community Impact: Play a vital role in maintaining a safe and welcoming environment in our city
  • Supportive Team Environment: Work with a team that values your input and supports your professional growth
  • Ongoing Training: Receive continuous training to enhance your skills in customer service, conflict resolution, parking management, and more


If you are a people-oriented individual who values community engagement and enjoys working in a dynamic environment, we encourage you to apply for this position. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. We look forward to welcoming you to our team

HOURS OF WORK - Various Shifts Needed Monday - Friday

STARTING PAY RATE: $20.00 PER HOUR

($0.50 increase and generous benefits package available at 90 calendar days)

Salary Description

$20.00 / hour

  • Customer Service Representative

    6 months ago

    Allentown, United States European Wax Center Full time

    European Wax Center - Airport Road is looking for a guest service associate to join our growing team! Main Responsibilities of a Guest Service Representative Serves customers by providing all necessary service and product information. Resolves service and product problems. Upselling packages and products. Ensures customer satisfaction and pleasant user...

  • Customer Service Representative

    1 week ago

    Allentown, United States Elwood Staffing Full time

    Elwood Staffing is currently looking for a CRS to carry out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities in Customer Service Representative, Customer Service, Representative, Processing, Staffing, Retail

  • Customer Service Representative

    1 month ago

    Allentown, Pennsylvania, United States Crafco Inc Full time

    Customer Service RepresentativeCrafco, Inc. is seeking a skilled Customer Service Representative to join our team at our manufacturing facility in Allentown, PA. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through timely and personalized support.Key Responsibilities:Process customer...

  • Customer Service Representative

    4 weeks ago

    Allentown, Pennsylvania, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders and working with our Point of Sale...

  • Customer Service Representative

    4 weeks ago

    Allentown, Pennsylvania, United States DXP Enterprises Full time

    Job DescriptionJob SummaryDXP Enterprises is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our industrial customers.Key ResponsibilitiesRespond to customer inquiries regarding company products and...

  • Customer Service Representative

    4 weeks ago

    Allentown, Pennsylvania, United States PMA Companies Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at PMA Companies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate resolution of claims inquiries.Key Responsibilities:Provide accurate and timely resolution to...

  • Customer Service Representative

    4 weeks ago

    Allentown, United States GFL Environmental Full time

    Our GFL team is expanding, and we’re looking for a Customer Service Representative to join us out of our Allentown location. The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a...

  • Customer Service Representative

    4 weeks ago

    Allentown, Pennsylvania, United States iQuor Full time

    We're seeking a skilled Customer Service Representative to join our team at iQor. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone. Your primary goal will be to create a positive experience for each caller by listening to their concerns, addressing their inquiries, and providing...

  • Customer Service Representative

    4 weeks ago

    Allentown, United States GFL Environmental Full time

    GFL Environmental is looking for a Customer Service Representative to join our team out of our Allentown office. The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional,...

  • Customer Service Representative

    1 month ago

    Allentown, United States Crafco Inc Full time

    Crafco, Inc. has an opening for a Customer Service Representative at our manufacturing facility in Allentown, PA. Customer experience is core to everything we do and if you agree, we want you on our team! Our customer support team's top priority is to make our customers successful by delivering excellent, personable and conversational support. We take...

  • Customer Service Representative

    1 month ago

    Allentown, Pennsylvania, United States Raising Cane's Full time

    Raising Cane's is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Prepare food orders to standardsTake orders from customers and process payments efficientlyClean tables, floors, and other areas of the restaurantFollow proper safety procedures when handling and/or...

  • Customer Service Representative

    3 days ago

    Allentown, United States U-Haul Full time

    Location: 1428 E Livingston St, Allentown, Pennsylvania 18109 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Allentown, Pennsylvania, United States iQor Full time

    Job Summary:We are seeking a Customer Service Representative to provide exceptional service to our clients' customers via phone. The ideal candidate will be polite, professional, and able to handle a high volume of inbound or outbound calls.Responsibilities:Answer inbound calls and greet customers with energy and enthusiasm.Place outbound calls and...

  • Customer Service Representative

    1 month ago

    Allentown, Pennsylvania, United States DXP Enterprises Full time

    Grow with DXPAt DXP, we're passionate about delivering exceptional customer service and innovative solutions to our industrial customers. With a rich history dating back to 1908, we've built a reputation for quality, expertise, and a commitment to excellence.As a Customer Service Representative, you'll play a vital role in helping us achieve our goals. Your...

  • Customer Service Representative

    4 weeks ago

    Allentown, Pennsylvania, United States Crafco Full time

    Job DescriptionCrafco, Inc. is seeking a skilled Customer Service Representative to join our team at our manufacturing facility in Allentown, PA.The ideal candidate will have a proven track record of delivering exceptional customer experiences, managing customer orders, and communicating effectively with internal teams.Responsibilities include:Processing...

  • Customer Service Representative

    4 days ago

    Allentown, United States Airgas Full time

    R10056956 Customer Service Representative (Open Date: 11/20/2024) Location: Allentown, PA - Snowdrift Rd - Management - East Region How will you CONTRIBUTE and GROW? In this role, Customer Service Representative is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution,...

  • Customer Service Representative

    4 weeks ago

    Allentown, Pennsylvania, United States Weis Markets Full time

    Weis Markets is seeking a Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Smile and greet customers, answer customer questions, and help resolve customer concerns in a...

  • Customer Service Representative

    1 month ago

    Allentown, Pennsylvania, United States PMA Companies Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at PMA Companies. As a Claims Customer Service Rep, you will be responsible for providing accurate and timely resolution to claims customer service inquiries, advising clients by telephone of the status of claims inquiries, and coordinating client follow-ups with...

  • Customer Service Representative

    6 days ago

    Allentown, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are currently offering a contract to hire opportunity for a Customer Service Representative role in the Healthcare, Hospitals, and Social Assistance industry. This role is based in ALLENTOWN, Pennsylvania. As a Customer Service Representative, you will play a crucial role in assisting patients with their Medical Assistance...

  • Customer Service Representative

    2 months ago

    Allentown, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...