Patient Care Advocate I

3 weeks ago

Austin, United States Austin Radiological Association Full time

ARA Diagnostic Imaging#is seeking an experienced#Patient Care Advocate to join our growing team### Summary:# Responsible for greeting patients in lobby upon their arrival and navigating patient traffic.# Maintains open lines of communication with both the patients and clinic staff to ensure any potential issues are addressed in a timely manner. Essential Duties: Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information Assists patients and visitors with the check in process Performs clerical work that may require data entry, word processing, sorting or collating capability Answers the telephone, answers questions, and directs callers as appropriate Helps dissolve situations with irate patients on the phone or in the lobby, with good listening skills, and problem-solving. Enlists the help of Clinic Management, when necessary Receives internal or external mail and distributes appropriately Provides information regarding particular exams and procedures including prep information. Prepares, processes, and maintains all confidential records on new and existing patients. Schedules patients for appropriate exams or modalities Maintains detailed knowledge of CPT and ICD-10 codes Performs necessary file room procedures including scanning, faxing, making CDs, downloading CDs, and completes requests from the HD/IL Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes Collects and processes all payments received from patient exams, including co-pays, deductibles, private pays and past due accounts Demonstrates competency and proficiency in the Radiology Information System (RIS) Works with technologists to improve patient flow.# This includes helping to monitor the flow of patients to each modality by communicating closely with the technical and nursing staff regarding any possible schedule issues that occur throughout the day.# Assists the technologists with expediting patients to their exam areas when necessary (i.e. patient showed up late, schedule running behind, etc.) Makes sure fresh coffee is made at all times and offers coffee or water to un-prepped patients. Keeps waiting room and restrooms clean and neat at all times. Monitors comfort and safety of our patients, children, or guests in the waiting room. Performs other related duties incidental to the work described herein Education/Experience: High School Diploma or GED.# One to Three years of experience in a healthcare environment. # Skills/Knowledge: Ability to deal efficiently and courteously with all clinical personnel and patients and to establish effective working relationships Knowledge of medical office procedures# Knowledge of basic arithmetic to make simple calculations and the ability to sort and file materials correctly by alphabetic or numeric systems Highly motivated with great organizational skills# Demonstrates appropriate customer service attitudes and services in a variety of work settings Proficient in word processing, spreadsheets, Internet and presentation software Demonstrates a results# orientation for delivering appropriate products and services in an accurate, complete and timely fashion Must be skilled in written and verbal communications, requiring the ability to read and write effectively and efficiently Working conditions: May be exposed to negligible electromagnetic radiation.# Must have the ability to lift up to 40 lbs.# Success factors: Successful incumbent possesses high energy, drive and positive attitude; is committed to customer service and teamwork; has the ability to multitask; and is focused on achieving accurate, complete and consistent results in a timely fashion. #

  • Patient Care Advocate I Flex

    3 weeks ago

    Austin, United States Austin Radiological Association ARA Diagnostic Imaging Full time

    **ARA Diagnostic Imaging** is seeking an experienced **Patient Care Advocate FLEX **to join our growing team! **Summary**: Responsible for greeting patients in lobby upon their arrival and navigating patient traffic. Maintains open lines of communication with both the patients and clinic staff to ensure any potential issues are addressed in a timely...

  • Patient Advocate

    2 months ago

    Austin, United States Assure Fertility Partners of Austin LLC Full time

    Job DescriptionJob DescriptionOur friendly, experienced Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Duties will include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient...

  • Patient Advocate

    2 weeks ago

    Austin, United States Assure Fertility Partners of Austin LLC Full time

    Job DescriptionJob DescriptionOur friendly, experienced Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Duties will include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient...

  • Patient Care Advocate

    3 weeks ago

    Austin, United States Bee Cave Veterinary Clinic Full time

    Join our dynamic team at our expanding veterinary clinic, where we are actively seeking dedicated professionals to fill multiple positions and contribute to the continued growth of our compassionate and high-quality animal care services. **WHY YOU SHOULD JOIN US** There are so many reasons why you should join us! For starters, we understand the importance...

  • Patient Billing Advocate

    2 weeks ago

    Austin, United States CPI Health Full time

    Job DescriptionJob DescriptionDescription:CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a...

  • Patient Billing Advocate

    1 month ago

    Austin, United States CPI Health Full time

    Job DescriptionJob DescriptionDescription:CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a...

  • Patient Billing Advocate

    4 weeks ago

    Austin, United States CPI Health Full time

    Job DescriptionJob DescriptionDescription:CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a...

  • Insurance Verifier/patient Advocate

    1 day ago

    Austin, United States Northwest Surgery Center Full time

    **Insurance Verifier/Patient Advocate** **Job Details** **Job duties**: - Interfaces with patients & families, physicians & staff promoting the Facility’s mission statement - Contacts payers to determine patient eligibility, authorization requirements, procedure/implant coverage - Verifies appropriate Managed Care plan and calculates allowable notifying...

  • Insurance Verifier/patient Advocate

    1 week ago

    Austin, Texas, United States Northwest Surgery Center Full time

    Insurance Verifier/Patient AdvocateJob DetailsJob duties: Interfaces with patients & families, physicians & staff promoting the Facility's mission statement Contacts payers to determine patient eligibility, authorization requirements, procedure/implant coverage Verifies appropriate Managed Care plan and calculates allowable notifying Manager of any...

  • Patient Advocate

    3 weeks ago

    Austin, United States Aspire Austin Full time

    **Responsibilities**: - Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy - Schedule and confirm patient appointments, check-ups and physician referrals. -...

  • Customer Care Advocate

    2 months ago

    Austin, United States Four Hands Full time

    **Four Hands** **Customer Care Advocate** **Sales Operations - Austin, TX - Full Time** Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A...

  • Customer Care Advocate

    1 week ago

    Austin, Texas, United States Four Hands Full time

    **Four Hands** **Customer Care Advocate** **Sales Operations - Austin, TX - Full Time** Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A...

  • Customer Care Advocate

    3 weeks ago

    Austin, United States Four Hands Full time

    **Four Hands** **Customer Care Advocate** **Sales Operations - Austin, TX - Full Time** Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A...

  • Service Advocate

    2 weeks ago

    Austin, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Family Advocate

    2 months ago

    Austin, United States Child, Inc. Full time

    Job DescriptionJob DescriptionPosition PurposeThe Family Advocate performs advanced service planning and case management; provides quality and comprehensive child/family support services; assists families with the development of their Family Partnership Agreement; and helps connect families to the services and supports they need to achieve their individual...

  • Family Advocate

    3 weeks ago

    Austin, United States Child, Inc. Full time

    Job DescriptionJob DescriptionPosition PurposeThe Family Advocate performs advanced service planning and case management; provides quality and comprehensive child/family support services; assists families with the development of their Family Partnership Agreement; and helps connect families to the services and supports they need to achieve their individual...

  • Medicaid Eligibility Advocate

    1 month ago

    Austin, United States HCA Full time

    Schedule: Monday-Friday 10:30AM-7:00PM, Onsite Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Medicaid Eligibility Advocate with South Austin Medical Center you can be a part of an organization that is devoted to giving back! Benefits St. David's Medical Center, offers a total...

  • Medicaid Eligibility Advocate

    4 weeks ago

    Austin, United States HCA Full time

    Schedule: Monday-Friday 10:30AM-7:00PM, Onsite Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Medicaid Eligibility Advocate with South Austin Medical Center you can be a part of an organization that is devoted to giving back! Benefits St. David's Medical Center, offers a total...

  • Medicaid Eligibility Advocate

    3 weeks ago

    Austin, United States St. David's South Austin Medical Center Full time

    **Schedule: Monday-Friday 10:30AM-7:00PM, Onsite**: Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Medicaid Eligibility Advocate with South Austin Medical Center you can be a part of an organization that is devoted to giving back! **Benefits**: St. David's Medical Center, offers a...

  • Lead Advocate

    3 weeks ago

    Austin, United States Unbound Now Full time

    At Unbound Now, it has always been our aim to fight for the protection of the vulnerable, identify the exploited, and advocate for survivors of human trafficking on their path to restoration. We are motivated by our faith in Jesus and work each day as people who are hope driven, service oriented, and excellence focused. To learn more about our values, please...