Employment Counselor

2 weeks ago

Pittsburgh, United States EDSI Solutions Full time

Overview:

Salary $48,000 year

Do you have a passion for making a difference in someones life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Employment Counselor position is for you We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Scope of Position:

Supervises and supports the overall process of enrollment, outreach, orientation and intake for both basic and individualized career services. Works collaboratively with a team of direct service professionals including Business Services Representatives and Workforce Development Specialists.

Responsibilities:

Supervises and facilitates jobseeker services to include formal assessments, employability skills workshops, training opportunities, community resources and employment needs

Provides individualized assessment of work, family and personal development needs and opportunities

Assesses a participants barriers, work history, career and education needs; develops an Individual Employment Plan for each client

Counsels, motivates and encourages jobseekers in advancing employment, training and retention goals, and provides support in resolving issues that may impede successful job placement

Monitors case management of participant progress in achievement of employment and training goals including tracking of data and file review

Establishes professional working relationships with community partners

Coordinates intake, eligibility, assessment and orientation processes for basic and programmatic services

Coordinates and refers jobseeker to employment and training services available in partnership with Business Services Representatives, training institutions, employers and other community resources

Consults with Business Services Representatives and Workforce Development Specialists to coordinate and develop job leads that align with the needs of jobseekers

Maintains detailed documentation of all contacts in the states system of record per contact requirements

Meets with clients individually and in groups to discuss placement planning, options, and process.

Prepares statistical monitoring and other reports pertaining to center operations as required

Ensures program operations are compliant with federal, state and local regulations and benchmarks

Supports daily operations of center and provides coverage as needed

Facilitates regular communication between center and program staff to ensure timely transfer of information

Uses language reflective of a commitment to diversity; demonstrate cultural competence

Models respect and professionalism in all situations

Qualifications:

Three to four years of professional experience in career counseling, case management or a related customer service management capacity

Excellent communication, analytical and interpersonal skills

Experience working in a diverse environment supporting individuals with a variety of needs

Ability to prioritize tasks and great documentation skills

Ability to be flexible in a fast-paced environment

Customer service experience strongly preferred

Proficiency in Microsoft Office with high proficiency in Microsoft Excel

Able to work fully onsite, fully remote, or in a hybrid environment

Bachelors Degree required, Masters Degree in Social Work Preferred

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support

About EDSI: EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. www.edsisolutions.com

EDSI currently follows a hybrid work model for the Reemployment Transition Program.

Based on client requests, customer needs, and policy changes, this work model is subject to change at any time.

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