Patient Accounts Support Specialist- Self Pay | PAM Health Plano
2 months ago
** Patient Accounts Support Specialist- Self Pay | PAM Health Plano**
**Job Category****:** Accounting/Finance **Requisition Number****:** COLLE016798 Showing 1 location **Job Details**
**Description**
**Patient Accounts Support Specialist- Self Pay Representative**
The Self Pay Representatives are key to the success of the hospital billing processes. They handle the majority of communications regarding the revenue cycle and billing processes after the patient has been seen. The incumbent will be responsible for investigating and resolving patient questions and concerns regarding their bills and services timely and accurately. This will involve using multiple software programs and analyzing account transactions. Strong written and verbal communication skills are imperative, as well as the ability to listen to and interpret patient concerns correctly, while asking probing questions to get to the root of the problem. Organizational and follow-up skills are key to being successful. Additionally, the incumbent will work with attorney offices to supply itemized bills and billing information, document accounts involved in bankruptcy, audit or subpoena proceedings.
**Job Responsibilities**
* Ability to effectively deal with problematic patients on the phones and in person. Able to identify possible compliance and quality of care issues accurately, and referring them to the supervisor timely for resolution.
* Work all accounts fully using appropriate websites and payment systems.
* Reviews and completes all patient, insurance, and attorney correspondence, as well as researching return mail addresses.
* Obtain supporting documentation and other information required to insure proper resolution of patient disputes.
* Update billing and demographic information via on-line billing systems, as needed. Document pertinent account information pertaining to all patient issues and outcome.
* Maintain or exceed department specific productivity and quality measurements
**QUALIFICATIONS**
**Education and Training**
* High School diploma required; one to two years of college preferred.
**Experience**
* 1 year or more of hospital business office experience with proven sales ability.
**Knowledge, Skills, and Abilities**
* Overall knowledge of business procedures.
* Knowledge of Medicare/Medicaid
* General knowledge of third payors, collection laws, FTC rulings and collection procedures.
* Experience with automated patient accounting systems and automated collection system.
* Type 50 wpm.
* Operate personal computer, 10-key.
* Excellent telephone and customer service skills.
**PAM Health** is committed to being the most trusted source for post-acute services in every community it serves by utilizing experienced and dedicated staff to provide high quality patient care and customer service. With over 44 Long Term Acute Care and Rehabilitation hospitals and 16 Outpatient Clinics currently in operation across the country, we are proud to offer services including comprehensive wound care, aquatic therapy, ventilator weaning, amputation treatment, pain management and much more.
Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.
We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at for a comprehensive look at how we're able to positively impact our local communities.
***PAM Health*** *does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School or better.
**Preferred**
Associates or better.
Bachelors or better.
**Experience**
**Required**
**1 year:** Hospital business office experience
**Preferred**
Medicare/Medicaid experience
**Licenses & Certifications**
-
Plano, United States PAM Health Full timeJob DescriptionJob DescriptionResponsibilities: Project Coordination for assigned clinical solutions IT projects; including interfaceintegration, ancillary and 3rd party vendor systems Has a understanding of enterprise healthcare clinical application systems Develops Business Requirements Specification & Process Flow documents for newrequests Coordinates...
-
Plano, United States Texas Health Plano Full timeTexas Health Plano Radiology Job Opportunities Texas Health Plano is hiring a variety of positions to join their top-notch staff! Are you looking for a rewarding career, with GREAT BENEFITS in an award-winning healthcare system? We’re looking for qualified Radiology Staff like you to join our Texas Health family. Position Highlights ...
-
Nurse Practitioner
4 hours ago
Plano, Texas, United States Medical City Plano Full timeJob SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our Orthopedic Trauma Unit at Medical City Plano. As a key member of our healthcare team, you will provide high-quality patient care, working collaboratively with medical providers to deliver exceptional outcomes.ResponsibilitiesCoordinate and deliver patient-centered care,...
-
Registered Nurse
1 week ago
Plano, Texas, United States Medical City Plano Full timePosition: Registered Nurse - Palliative Care Specialist Shift: Full-time - Evenings Location: Medical City Plano Hospital Are you seeking a rewarding role as a Palliative Care Specialist Registered Nurse? We prioritize what matters most to our nursing professionals – both personally and professionally. Join our esteemed team at Medical City Plano, a...
-
Patient Account Support Specialist
1 month ago
Plano, United States Addison Group Full timePosition: Patient Account Support Specialist Hours: FLEX Monday-Friday 9AM-5PM Address: Plano, TX 75024 Pay: $22- $24/ hour Responsibilities: Responsible for the transfer of those balances from one system to a third party After their 3rd party has tried to collect a patient balance and beenunsuccessful,send it back to be written off/government...
-
Radiologic Imaging Specialist
1 week ago
Plano, Texas, United States Medical City Plano Full timeOverviewAre you seeking a fulfilling career as a Radiologic Imaging Specialist? At Medical City Plano, part of HCA Healthcare, we offer an exciting opportunity for you to advance your career.BenefitsMedical City Plano provides a comprehensive rewards package designed to support the health, life, career, and retirement of our employees.Our benefits include:-...
-
Patient Care Tech-Outpatient Services
2 months ago
Plano, United States Medical City Plano Full timeDescription IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Care Tech-Outpatient Services with Medical City Plano you can be a part of an organization that is devoted to giving back!BenefitsMedical City Plano, offers a total rewards package that supports the health, life, career...
-
Patient Care Tech- Neuro PCU
1 month ago
Plano, United States Medical City Plano Full timeDescription IntroductionDo you want to join an organization that invests in you as a Patient Care Tech- Neuro PCU? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package that supports...
-
Patient Care Tech Float Pool
1 month ago
Plano, United States Medical City Plano Full timeDescription IntroductionDo you want to join an organization that invests in you as a Patient Care Tech Float Pool? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package that supports...
-
Patient Care Tech- Cardiac Stepdown
1 month ago
Plano, United States Medical City Plano Full timeDescription IntroductionDo you want to join an organization that invests in you as a Patient Care Tech- Cardiac Stepdown? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package that...
-
Patient Care Tech- Orthopedics Trauma
1 month ago
Plano, United States Medical City Plano Full timeDescription IntroductionDo you want to join an organization that invests in you as a Patient Care Tech- Orthopedics Trauma? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package that...
-
Patient Care Tech- Cardiac Stepdown
4 days ago
Plano, United States Medical City Plano Full timeDescription IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Care Tech- Cardiac Stepdown today with Medical City Plano.BenefitsMedical City Plano, offers a total rewards package that supports the health,...
-
Nurse Coordinator
45 minutes ago
Plano, Texas, United States Medical City Plano Full timeJob SummaryWe are seeking a highly skilled Clinical Nurse Coordinator to join our team at Medical City Plano. As a key member of our nursing staff, you will be responsible for ensuring the delivery of high-quality, patient-centered care and coordination of all functions in the unit/department during the designated shift.Key ResponsibilitiesDirect, monitor,...
-
Patient Account Support Specialist
3 months ago
Plano, United States Addison Group Full timeJob DescriptionJob DescriptionPosition: Patient Account Support Specialist Hours: FLEX Monday-Friday 9AM-5PMAddress: Plano, TX 75024Pay: $22 - $24 / hourResponsibilities:Responsible for the transfer of those balances from one system to a third partyAfter their 3rd party has tried to collect a patient balance and been unsuccessful, send it back to be written...
-
Patient Account Support Specialist
3 months ago
Plano, United States Addison Group Full timePosition: Patient Account Support Specialist Hours: FLEXMonday-Friday 9AM-5PM Address: Plano, TX 75024 Pay: $22 - $24 / hour Responsibilities: Responsible for the transfer of those balances from one system to a third party After their 3rd party has tried to collect a patient balance and been unsuccessful, send it back to be written off/government...
-
Cardiovascular Ultrasound Specialist
4 days ago
Plano, Texas, United States Medical City Plano Full timeJob OverviewPosition TitleCardiovascular Ultrasound SpecialistShift: Full-time - DaytimeLocation: Medical City Plano HospitalIntroductionAre you seeking a fulfilling career as a Cardiovascular Ultrasound Specialist? Join the team at Medical City Plano, a prominent member of HCA Healthcare, the leading provider of healthcare services in the nation.Benefits...
-
Advanced Patient Care Tech- Cardiac Stepdown
1 month ago
Plano, United States Medical City Plano Full timeDescription IntroductionDo you want to join an organization that invests in you as a Advanced Patient Care Tech- Cardiac Stepdown? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package...
-
Advanced Patient Care Tech Med oncology
5 days ago
Plano, United States Medical City Plano Full timeDescription IntroductionDo you want to join an organization that invests in you as a Advanced Patient Care Tech Med oncology? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package that...
-
Advanced Patient Care Tech- Medical Oncology
1 week ago
Plano, United States Medical City Plano Full timeDescription IntroductionDo you want to join an organization that invests in you as a Advanced Patient Care Tech- Medical Oncology? At Medical City Plano, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Plano, offers a total rewards package...
-
Patient Care Tech
1 week ago
Plano, United States Medical City Plano Full timeDescription IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Patient Care Tech - Float Pool opening with Medical City Plano today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsMedical City Plano, offers a total rewards package that supports the health,...
