Patient Accounts Support Specialist- Self Pay | PAM Health Plano
3 months ago
** Patient Accounts Support Specialist- Self Pay | PAM Health Plano**
**Job Category****:** Accounting/Finance **Requisition Number****:** COLLE016798 Showing 1 location **Job Details**
**Description**
**Patient Accounts Support Specialist- Self Pay Representative**
The Self Pay Representatives are key to the success of the hospital billing processes. They handle the majority of communications regarding the revenue cycle and billing processes after the patient has been seen. The incumbent will be responsible for investigating and resolving patient questions and concerns regarding their bills and services timely and accurately. This will involve using multiple software programs and analyzing account transactions. Strong written and verbal communication skills are imperative, as well as the ability to listen to and interpret patient concerns correctly, while asking probing questions to get to the root of the problem. Organizational and follow-up skills are key to being successful. Additionally, the incumbent will work with attorney offices to supply itemized bills and billing information, document accounts involved in bankruptcy, audit or subpoena proceedings.
**Job Responsibilities**
* Ability to effectively deal with problematic patients on the phones and in person. Able to identify possible compliance and quality of care issues accurately, and referring them to the supervisor timely for resolution.
* Work all accounts fully using appropriate websites and payment systems.
* Reviews and completes all patient, insurance, and attorney correspondence, as well as researching return mail addresses.
* Obtain supporting documentation and other information required to insure proper resolution of patient disputes.
* Update billing and demographic information via on-line billing systems, as needed. Document pertinent account information pertaining to all patient issues and outcome.
* Maintain or exceed department specific productivity and quality measurements
**QUALIFICATIONS**
**Education and Training**
* High School diploma required; one to two years of college preferred.
**Experience**
* 1 year or more of hospital business office experience with proven sales ability.
**Knowledge, Skills, and Abilities**
* Overall knowledge of business procedures.
* Knowledge of Medicare/Medicaid
* General knowledge of third payors, collection laws, FTC rulings and collection procedures.
* Experience with automated patient accounting systems and automated collection system.
* Type 50 wpm.
* Operate personal computer, 10-key.
* Excellent telephone and customer service skills.
**PAM Health** is committed to being the most trusted source for post-acute services in every community it serves by utilizing experienced and dedicated staff to provide high quality patient care and customer service. With over 44 Long Term Acute Care and Rehabilitation hospitals and 16 Outpatient Clinics currently in operation across the country, we are proud to offer services including comprehensive wound care, aquatic therapy, ventilator weaning, amputation treatment, pain management and much more.
Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.
We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at for a comprehensive look at how we're able to positively impact our local communities.
***PAM Health*** *does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School or better.
**Preferred**
Associates or better.
Bachelors or better.
**Experience**
**Required**
**1 year:** Hospital business office experience
**Preferred**
Medicare/Medicaid experience
**Licenses & Certifications**
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