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Job Description

GENERAL SUMMARY

A Banquet Server is responsible for the set-up, service and clearing of food and beverage items to banquet guests in a manner consistent with the Viejas service standards.

CORE SCOPE OF POSITION

* Sets banquet tables to meet function specifications.

* Prepares tables, action stations, buffets, service carts, dessert table/carts and cordial carts as specified in the Banquet Event Order.

* Assists in set-up of linen, china, glass, silver and accent pieces for each function according to the Banquet Event Order.

* Knows all banquet menu and beverages specified by group and is able to describe the ingredients and preparation methods.

* Communicates additional meal requirements, allergies, dietary needs and special requests to the kitchen.

* Communicates guest orders including any special needs or requests to the Banquet Manager or kitchen.

* Checks completed kitchen orders with the guest's original order; transports items to the guest table in a timely manner to ensure proper temperature is maintained.

* Offers pre-determined menu selections to each table; maintains knowledge of each selection's origin, taste and preparation method.

* Delivers and serves food and beverages, including, but not limited to, meals, condiments and accompaniments for assigned banquet events.

* Ensures each course is cleared in a timely manner and that tables are properly crumbed.

* Removes china, glassware, silverware and trash from tables at the conclusion of the meal period and delivers them to the stewarding area.

* Assists others with side work including, but not limited to cleaning, stocking and rolling of silverware.

* Assists fellow team members and other departments wherever necessary to maintain positive working relationships.

* Replenishes buffet items to ensure consistency and freshness in presentation.

* Monitors tableware to ensure it is presentable to guests.

* Monitors and maintains cleanliness, sanitation, and organization of assigned station and service areas.

* Maintains knowledge and promotes current promotions and event advertising one or more features of the property.

* Resolves problems beyond expectations without consulting a supervisor or escalates as needed.

* Follows Company and department policies, procedures and service standards.

* Follows all safety and sanitation guidelines when handling food and beverage items.

* Performs all other job duties as requested.

FOUR STAR & FOUR DIAMOND SERVICE COMMITMENT

All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.

INTERACTION

* Interacts with internal and external guests.

SUPERVISION

* Does not provide supervision to other team members.

Required Skills

KNOWLEDGE AND SKILLS

* Good verbal, written and interpersonal communication skills.

* Strong organizational skills.

* Strong guest service skills.

* Knowledge of banquet functions, including room set-up, table set-up and closing out functions.

* Dependable with a strong work ethic

* Effectively works as part of a cohesive team.

* Ability to focus attention on guest needs, remaining calm and courteous at all times.

* Ability to work well under pressure in a fast-paced environment.

* Must be flexible to work different shifts.

Required Experience

EDUCATION/CERTIFICATION

* High school diploma or general education degree (GED).

* Food Handler's card required.

* RBS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.

* Training in food, wine and liquor service preferred.

* Must be 21 years of age or older.

EXPERIENCE

* 1 year of related experience as a food and beverage staff working in a high volume restaurant, casino or banquet facility.

* Previous point of sale system experience an asset.

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