Business Analyst

1 week ago

Arlington, United States Susser Bank Full time
Position Summary

The Business Analyst will work on assignments under the general direction of the Technology Manager and Application Support manager.The individual should be self-motivated with a demonstrated aptitude for banking-related technologies, a customer service mentality, and willingness and ability to learn new tools and technologies.The Business Analyst will work as a liaison between Bank departments, IT teams, and third-party application providers.

Principal Duties and Responsibilities

  • Works with various business units to analyze processes to identify workflow opportunities.
  • Maintains relationship with vendors and works with vendor to address items related with the vendors.
  • Establish and maintain project layouts for multiple projects at a time. This would include identifying milestones, phases and elements of the projects.
  • Works along with the Application Support group and various business units to implement new system enhancements, patches and releases.
  • Develop and maintain processes with the various business groups and applications.
  • Responsible for the upkeep, configuration, and reliable operation of various business applications.
  • Provides support and training of business applications to bank-wide staff.
  • Maintains solid working knowledge of the functionality of existing applications and systems.
  • Works to identify system processes and practices that are used that can be converted into workflow efficiencies.
  • Assists in creating and maintaining data reports by gathering necessary criteria for reporting.
  • Communicates effectively with vendors and applicable bank departments regarding scope of projects, project supplies, and billing.
  • Reviews vendor publications and release notes and determines appropriate distribution, implementation, testing and training requirements.
  • Assists with the implementation and integration of business applications.
  • Maintains and provides follow-up support and troubleshooting services for new and existing applications with other vendors and/or other IT teams.
  • Works closely with members of the Application Support team, business stakeholders, functional users, and members of the IT team.
  • Takes ownership of application issues and recruits appropriate resources to facilitate resolution.
  • Provides support for migrations, updates, and fixes as needed.
  • Manages enhancement requests submitted by Bank business units.
  • Monitors and maintains security administration in compliance with bank procedures.
  • Develops and maintains training material for new and existing applications as needed.
  • Understands and agrees to abide by the policies and procedures of Susser Bank.
  • Performs duties in compliance with applicable laws and regulations.
  • Maintains the security and confidentiality of pertinent information and records.
  • Demonstrates a courteous, pleasant, self-motivated, and dependable behavior.Maintains a professional environment in both appearance and conduct.
  • Performs additional duties as assigned or directed.
Education and Experience
  • High school or equivalent degree required.
  • Associates degree or higher preferred.
  • Minimum of 5 years bank experience required.
Skills and Abilities Required
  • Job Knowledge/Technical Knowledge:
    • Required: Microsoft Office
    • Required: Banking process and functionality knowledge
    • Required: Deposits or Treasury background
    • Preferred: Jack Henry product knowledge

  • Must be able to manage multiple priorities in a fast-paced environment.
  • Project management experience is a plus.
  • Proficiency with data gathering, analysis and solution development.
  • Strong ethics, reliability, and good judgment.
  • Accuracy, attention to details, organizational skills, analytical skills, problem solving, good time management and excellent follow-up skills.
  • Strong verbal and written communication are required.
  • Leadership and decision-making skill with the ability to build rapport and lead project teams efficiently.


Susser Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Susser Bank participates in E-Verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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