Receptionist Floater

4 months ago

Los Angeles, United States St John's Well Child and Family Center Full time

The Receptionist Floater (Medical/Dental/Mental Health) receives and registers patients; makes/cancels appointments; provides referrals to other departments or services; helps walk-in patients obtain appropriate appointments or services; facilitates patient flow; assists patients in completing required documents; retrieves and files medical charts. Must be able to travel to different clinic locations as requested by the Director of Operation or Clinic Manager. Will provide service to; Medical, Dental, and Mental Health.

Benefits:

  • Free Medical, Dental & Vision
  • 13 Paid Holidays + PTO
  • 403 (B) retirement match
  • Life Insurance, EAP
  • Tuition Reimbursement
  • SEIU Union
  • Flexible Spending Account
  • Continued workforce development & training
  • Succession plans & growth within
QUALIFICATIONS

Education:
  • High School or GED
Experience: (Required)
  • Travel to different clinic locations
  • Bilingual
  • Proficient Microsoft Office
  • EHR- Electronic Health Record (Preferred)
  • PMS- Practice Management System (Preferred)
  • Good organizational skills
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Schedule may vary, must be able to travel clinic to clinic as requested by the Director of Clinic Operation or Clinic Manager.
  • Meets and greets patients; announces, directs, and/or escorts to the appropriate area.
  • Answers, screens, and directs calls on a multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
  • Must be able to cope in a "fast-paced" environment.
  • Organizes and maintains file system; files correspondence and other records.
  • Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
  • Input patient information and demographics into the computer system.
  • Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Understand and respond to a diverse population.
  • Perform some repetitive motion activities.
  • Pull Medical/Dental/Mental Health charts.
  • Process Patient Registration.
  • Maintain patient flow and reduce waiting time as much as possible.
  • May schedule appointments for patients and specialty care.
  • May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
  • Collect co-payments and/or fees and donations.
  • Handles other duties as requested by the Clinical Manager.
  • Handles billing for Medical/Dental/Mental.
  • Electronic Health Record (EHR) inputting prescriptions and patient charts.
  • Practice Management System (PMS) Registration, Scheduling and Billing.