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Patient Advocate

4 months ago

Conroe, United States Nexus Health Systems Full time

POSITION SUMMARY

The Patient Advocate is responsible for the patient experience during the patient's stay at Nexus Children's Hospital-NCS.

JOB SPECIFIC RESPONSIBILITIES:

  • Assures a secure and comforting welcome to the patient support person upon admission.
  • Contact families and/or patients one (1) day before admission to introduce your role and review the admission process
  • Follows up on all admissions and family members during the first week of admission and weekly after that.
  • Educate patients, families, and community members about NCH through private discussions and community events/engagements.
  • Leads the Patient Experience Committee.
  • Be involved with community resources who would do special events to enhance the patient experience.
  • Provide tours to patients and their stakeholders as needed.
  • Organize Family Support groups as needed
  • Make recommendations for improvements in operational processes to improve the patient experience at NCH
  • Organize and maintain a Family Resource handbook.
  • Liaisons with Leadership and treatment team members ensure any positive or negative feedback from patients, families, or other stakeholders as needed.
  • Presents a positive and helpful working relationship with all external case managers/representatives and community agencies.
  • Resolves patient's family or support person's complaints or concerns to appropriate team members and follows up to ensure resolutions are acceptable to all parties.
  • Helps with special projects at the facility as the supervisor directs to improve processes.
  • Exhibits a professional, positive demeanor to patients and relevant parties, offering constructive communication, cooperation, and assistance to ensure a satisfactory outcome of the patient's treatment.
  • Provide effective assistance and promote positive relations with co-workers to achieve a collaborative team approach.
  • Performs other duties as assigned.
POSITION QUALIFICATIONS:

EDUCATION:
  • H.S. diploma or equivalent required
  • A bachelor's degree in the healthcare field is preferred.
EXPERIENCE:
  • Experience in case management and/or advocacy.
  • Strong background in healthcare.
  • 3-5 years of direct patient healthcare experience
  • Bilingual speaker preferred
LICENSURE/CERTIFICATION:
  • None