IT Service Management Intern

Internship Opportunity In It Service Management Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Cencora's IT Operations ITSM (IT Service Management) team in Carrollton, TX, is seeking a motivated and detail-oriented college student to join us as an Intern. This position offers a unique opportunity to gain hands-on experience with ITSM tools, processes, and frameworks in a global, enterprise-level IT environment. As an intern, you will assist with the operational and administrative aspects of ITSM processes, including incident management, change management, and service catalog development. You will gain practical knowledge of ITIL (Information Technology Infrastructure Library) principles while contributing to impactful projects that improve IT services across the organization. Key Responsibilities Process Support: Assist with ITSM processes such as Incident, Problem, Change, and Service Request Management to ensure adherence to established workflows. Tool Administration: Support the configuration and management of ITSM tools like ServiceNow, including data entry, reporting, and minor customizations under supervision. Data Analysis & Reporting: Analyze service management data to identify trends, patterns, and areas for improvement; assist in generating dashboards and reports for stakeholders. Knowledge Management: Help create, organize, and update internal knowledge base articles and user documentation to improve service delivery. Change Management: Participate in change management activities, including impact assessment, scheduling, and communication with relevant teams. Service Catalog: Collaborate with team members to review and improve the IT service catalog, ensuring services are well-documented and user-friendly. Compliance & Governance: Learn and apply ITSM best practices and ensure compliance with internal policies and procedures. Collaboration: Work closely with IT Operations teams, including service desk, infrastructure, and application support, to enhance service delivery and efficiency. Qualifications Education: Currently pursuing a Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Technical Skills: Familiarity with IT systems and an interest in learning ITSM tools like ServiceNow; knowledge of Microsoft Office Suite, especially Excel. Organizational Skills: Strong attention to detail, ability to manage multiple tasks, and meet deadlines. Communication Skills: Excellent written and verbal communication skills; ability to clearly document processes and interact with diverse teams. Problem-Solving: Analytical mindset with a proactive approach to identifying and resolving issues. Preferred Experience: Exposure to ITIL concepts, ITSM tools, or data analysis is a plus but not required. Must not require sponsorship to work in the US, now or in the future What Cencora Offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.