Consumer Services Representative
3 weeks ago
The Consumer Service Rep provides prompt and courteous support to our consumers by answering requests concerning products, shipments and deliveries and placing orders for products. The Consumer Service Rep addresses all customer inquiries and complaints with the highest degree of professionalism and product knowledge. This position is in an extremely customer-focused area and requires a positive individual who provides our customers confidence in our products, people and processes.
As the Consumer Service Representative you will have an opportunity to:
- Answers Consumer inquiries by clarifying desired information, researching, and providing information. Communicate with Consumers through a variety of means-by telephone; by e-mail, fax, by regular mail, social media and possibly Live Chat.
- Resolves issues by clarifying problems, exploring answers and alternative solutions and implementing the best solution. In handling Consumers' complaints, they must attempt to resolve the problem according to guidelines established by the company.
- Data Entry of consumer call information into data base and generate mailing labels as needed.
- Order Entry of consumer replacement orders and accident replacement orders, and monitoring of same to ensure timely shipments.
- Process parts order generated from phone calls and occasionally emails
- Assist with RA requests or mis-shipment requests received from consumers when needed. Processing time is expected to be within 24-48 hours of receipt of request. Requests come in via phone and email.
- Perform daily office functions in the Consumer Service office, including phone calls, filing, copying, correspondence, email etc.
- Process any paperwork and maintain records associated with the above tasks, including reference and technical materials.
- Assist Consumer Service Supervisor with special projects or as needed.
- Perform other Consumer service related jobs as directed.
- Continually maintains a thorough knowledge of all company products, catalog contents, field sales personnel and any promotional items.
- Handle damage claims as needed.
- Transfers call to appropriate personnel when applicable.
- Perform job within set metric-based time parameters.
- High school degree or equivalent required.
- Minimum one-five (1-5) years Consumer service, help desk or call center experience desired.
- Computer literate, proficient in use of Microsoft Office products Excel, Word, and the ability to properly construct business-related emails. A computer aptitude test will be administered as part of the interview process.
- SAP experience desirable.
- Basic knowledge of sporting goods and the associated equipment used with each individual sport is desirable.
- Excellent Consumer-relations skills.
- Excellent attendance.
- Excellent verbal, written and interpersonal communication skills. Strong telephone and communication skills essential.
- Excellent intuitive, analytical and problem-solving skills are required. A problem-solving test will be administered during the interview.
- Data entry with minimum error.
- Excellent follow through.
- Able to multi-task. Strong task prioritization and organizational skills are required for the job.
- Strong teamwork skills with the ability to establish and maintain positive and effective working relationships.
- Careful attention to detail and accuracy.
- Stand, sit, walk, and climb stairs.
Environment:
Exposure to noise, dust, and climate changes
Hours/Compensation/Benefits:
Hours: Monday-Friday (8- hour shift)
Compensation: $18.00/hr.
Benefits: Medical, Dental, Vision, Disability, Life Insurance (Day one). 401K, PTO, Tuition reimbursement, stock option & EAP.
Pay Range:
$14.90 - $21.06
The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
-
Consumer Services Representative
1 month ago
Rantoul, United States Vista Outdoor Full timeJob Description The Consumer Service Rep provides prompt and courteous support to our consumers by answering requests concerning products, shipments and deliveries and placing orders for products. The Consumer Service Rep addresses all customer inquiries and complaints with the highest degree of professionalism and product knowledge. This position is in an...
-
Customer Service Representative
2 weeks ago
Rantoul, Illinois, United States Circle K Full timeStore : 220 S Murray Rd, Rantoul, Illinois 61866Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...
-
Customer Service Representative
2 weeks ago
Rantoul, Illinois, United States Circle K Full timeStore : 1295 E Grove, Rantoul, Illinois 61866Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...
-
Customer Service Representative
2 days ago
Rantoul, Illinois, United States Circle K Full timeStore : 220 S Murray Rd, Rantoul, Illinois 61866Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...
-
Customer Service Representative
2 days ago
Rantoul, Illinois, United States Circle K Full timeStore : 1295 E Grove, Rantoul, Illinois 61866Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...
-
Patient Services Representative- Rantoul
2 weeks ago
Rantoul, United States Carle Foundation Hospital Full time* Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls. * Competent in telephone system, takes and delivers messages to physicians,...
-
Customer Service Rep(02920)
1 week ago
Rantoul, United States Domino's Pizza LLC Full timeCompany DescriptionJob DescriptionCustomer Service Representatives with Domino's Pizzaundertake a variety of duties.Jobduties include:Taking phone callsTaking ordersMaking pizzasCompletingcash transactionsProviding customers a great customer service experienceCleaningLifting up to 25 lbs.Job Requirements include:Ability to follow directionsFlexibilityWeekend...
-
Customer Service Representative
2 days ago
Rantoul, United States John Caywood - State Farm Agent Full timePosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and...
-
Bilingual Solution Specialist
3 days ago
Rantoul, United States Mobilelink Full timeJob DetailsJob Location Rantoul, IL Position Type Full-Time/Part-Time Salary Range $16.00 - $24.00 Hourly Job Category Store Sales DescriptionPerks of being on a Team! Unlimited earning potential Unlimited growth potential PTO after 90 days. Dental Insurance Health insurance Vision insurance Company-paid Life Insurance With over 500 Cricket stores,...
-
Bilingual Solution Specialist
2 days ago
Rantoul, United States Mobilelink Full timeJob DetailsJob Location Rantoul, IL Position Type Full-Time/Part-Time Salary Range $16.00 - $24.00 Hourly Job Category Store Sales DescriptionPerks of being on a Team! Unlimited earning potential Unlimited growth potential PTO after 90 days. Dental Insurance Health insurance Vision insurance Company-paid Life Insurance With over 500 Cricket stores,...
-
External Manager in Training
1 week ago
Rantoul, Illinois, United States Circle K Full timeHeartland BU - Region 02 - Market 03: 220 S Murray Rd, Rantoul, Illinois 61866Availability - Shift/DaysFull time Flexible AvailabilityMinimum QualificationsThe minimum qualifications for a Store Manager are:High School diploma or GED preferred.Experience in retail sales preferred.Experience to perform the essential duties, responsibilities and working in the...
-
External Manager in Training
2 days ago
Rantoul, Illinois, United States Circle K Full timeHeartland BU - Region 02 - Market 03: 220 S Murray Rd, Rantoul, Illinois 61866Availability - Shift/DaysFull time Flexible AvailabilityMinimum QualificationsThe minimum qualifications for a Store Manager are:High School diploma or GED preferred.Experience in retail sales preferred.Experience to perform the essential duties, responsibilities and working in the...
-
Collector
1 week ago
Rantoul, United States Credit Union 1 Full timeJob DescriptionJob DescriptionCredit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a...
-
Collector
2 days ago
Rantoul, United States Credit Union 1 Full timeJob DescriptionJob DescriptionCredit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a...
-
Cashier
1 week ago
Rantoul, United States Rural King Supply Full timeOverview:About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural...
-
External Manager in Training
2 weeks ago
Rantoul, United States Circle K Full timeJOB DESCRIPTION Heartland BU - Region 02 - Market 03: 220 S Murray Rd, Rantoul, Illinois 61866 Availability - Shift/Days Full time Flexible Availability Minimum Qualifications The minimum qualifications for a Store Manager are: High School diploma or GED preferred. Experience in retail sales preferred. Experience to perform the essential...
-
External Manager in Training
2 days ago
Rantoul, United States Circle K Full timeJOB DESCRIPTION Heartland BU - Region 02 - Market 03: 220 S Murray Rd, Rantoul, Illinois 61866 Availability - Shift/Days Full time Flexible Availability Minimum Qualifications The minimum qualifications for a Store Manager are: High School diploma or GED preferred. Experience in retail sales preferred. Experience to perform the essential...
-
Imaging Specialist
2 weeks ago
Rantoul, United States Exela Technologies Full timeAbout Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers...
-
Imaging Specialist
2 days ago
Rantoul, United States Exela Technologies Full timeAbout Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers...
-
Prod Spec Swing
1 week ago
Rantoul, United States JELD-WEN, Inc. Full time**We Make Doors - Where they lead is up to you** **SUMMARY OF GOALS AND OBJECTIVES OF THE POSITION**: Under direct supervision, the Assembler III Top Level position(s) performs work of considerable difficulty in conjunction with repetitive assembly operations using hand tools and associated machinery and equipment to assist in the manufacturing and...